Quan L. Email & Phone Number

Mckinney, Tx, Us

San Francisco, California, Us

• Increase efficiency by 100% with the implementation of LDAP for over 40 office/pharmacy • Assist with our MDM migration from Jamf to Kandji• Assist with our inventory management migration from Oomnitza to Reftab• Assist with network build outs of new pharmacies• Build and implement Okta Apps using SWAs for SAML integration• Partner with Alto’s Security Team to create HIPAA Compliant for internal/external EHR processes• IT liaison for application rollouts (Jamf, Slack, Oomnitza, EMR Clinics, Docusign, Kandji)• Integration of various third-party applications within Alto’s environment (Goodtime-Zoom, Zoom-Gmail, Greenhouse-Workday, Greenhouse-Zoom, etc.)• Modify the onboarding and offboarding process with HR for efficiency• Create alternative Okta Apps that does not support SAML integration (Okta Bookmark)• Rebuilt Okta/Workday Workflow to solve contract conversion issues• Responsible for IT environment cleanup - Google Suite licenses, Okta groups/rules, Various Application provisioning rules, Core App assignment• Support and assist in new Pharmacy and HQ site build-outs• Collaborate with vendors on Office Configuration of conference room systems at the pharmacies and HQs

• Assist with the migration of on-premise Microsoft Exchange migration to Microsoft Office 365• Perform security audit on all internal accounts to verify account privileges• Reduced security risk, by implementing least privileges on authorized user accounts• Assist in analyzing, evaluating, and mitigating risk of internal systems and network• Configure and Setup Microsoft Office 365 accounts with Multi-Factor Authentication• Approve and deny email addresses/domains using Mimecast to eliminate phishing, ransomware, and spoofing attacks• Research, recommend, analyze, and implement, solutions and changes to rectify system deficiencies• Setup authorized personnel accounts in a Windows Domain environment using Active Directory• Create and configure email accounts or aliases in Microsoft Office 365• Cleanup and maintenance of NTFS file system and server permissions, including creation and placement of security groups for access to shares• Creation, placement, and authorization of folders and shares on NTFS file systems• Assign an associated license to users as needed• Ensure compliance is within NIST standards for sharing documents outside the organization via Microsoft OneDrive• Use SolarWinds Service Desk to maintain, update, and resolve helpdesk tickets• Document software configuration and dependencies• Support and resolve technical issues remotely via SolarWinds RMM, TeamViewer, or Microsoft Teams• Assist end users with Multifactor Authentication rollout• Perform root-cause analysis, develop solutions with team members, and assist or oversee remediation• Perform software installation, password resets, and troubleshoot application problems for onsite and remote users• Use ADManager Plus by ManageEngine for automation and bulk modification of Active Directory Accounts• Collaborate with technical team members and share information across the organization

Raleigh, North Carolina, Us

• Create firewall objects in FortiGate 60D firewall to allow authorized incoming and outgoing network packets• Apply a structured methodology and lead change management actions by installing voice and data network cables for infrastructure expansion; includes pre-wiring, termination, testing, and reporting• Develop process improvements and methodologies in technical management • Design specific firewall policies to allow remote users authorization to the internal VoIP system • Troubleshoot and diagnose LAN and network connectivity issues using TCP/IP utilities• Ensures full functionality of DHCP and DNS• Utilize network diagnostic commands such as Ping and Traceroute to measure, track, and identify packet loss across the network• Train and evaluate service desk team members in accordance with company policy • Monitor and verify QoS for VoIP connections by using Wireshark• Develop communication, training, and rollout strategy for technology initiatives• Measure network latency by using SolarWinds Network Performance Monitor• Setup authorized personnel accounts in a Windows Domain environment using Active Directory• Configures roles and users in Active Directory• Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications• Authenticate and authorize users in a Windows Domain environment• Create, update, and modify Group Policy Objects to enforce user rights and computer settings• Support, configure, backup, and upgrade the Digium Switchvox 310 VoIP Phone System with security patches• Develop data backups and establish a disaster recovery plan in the event of hardware failures• Create, track, and monitor tech support tickets using JIRA Issue Tracking software• Support the interactive voice response (IVR) system to ensure functionality and stability of 300 extensions• Monitor the environment for any non-compliant machines

Durham, North Carolina, Us

• Primary support for over 400 physicians and administration staff for the Department of Neurosurgery• Provide recommendations on company application and hardware purchases• Support changes for department needs by applying ITIL best practices• Improve the availability of IT services for end users• Resolve complex issues including system crashes, network slowdowns, connectivity problems, security breaches, and virus infections• Install, configure, and troubleshoot Citrix Receiver• Reduce downtime for end users by testing software updates and patches before deployment• Work collaboratively with both IT and business teams• Reduce downtime for all users by testing new software before deployment • Provide remote support using DameWare Remote Support and DameWare Mini Remote Control• Re-image Windows machines using Microsoft Deployment Toolkit• Install software packages on Macs using Jamf• Install configure network and local printers• Test and connect network cables from patch panels to switches• Setup, configure and support Microsoft Outlook/Exchange clients’ accounts• Use Active Directory portal to authenticate and authorize users in a Windows Domain environment

Charlotte, Nc, Us

• Troubleshoot and diagnose LAN and network connectivity issues using TCP/IP utilities• Mentor and support other members of the team to assist in completing tasks and meet objectives• Use diagnostic tools such as Traceroute to measure and track packet loss across the network• Setup authorized personnel accounts in a Windows Domain environment using Active Directory• Updated and Configured, Roles and Users in Active Directory• Create, update, and modify Group Policy Objects to enforce user rights and computer settings• Modify registry keys as needed so users can work more efficiently on their daily tasks and projects • Create batch files to delete unnecessary log files to reserve space on hard drives for users• Created Virtual Window XP machines to use for legacy software and access to clients’ legacy DVRs• Support CosmoCom telephony software by programming clients and/or sites into the system using XML Notepad• Setup and configured CosmoCom telephony user profiles to receive inbound calls• Analyzed CosmoCom system log files in the event errors should occur• Setup, configure, and monitor SIP devices by using Talk Master by Digital Acoustics software• Implemented site to site networking with SIP protocol to enable two- way voice communication to VoIP devices

Grapevine, Texas, Us

• Provided support to over 800 users for Sonic Automotive corporate office and dealerships• Support Windows Operating Systems, Macintosh Operating Systems, iPads, and iPhones devices• Re-image and deploy PCs for new users and clients using SCCM and Casper Imaging• Diagnose and repair hardware and software issues on client PC’s and mobile devices • Install hardware and software for users’ as well as configure and repair network and local printers• Utilize AirWatch MDM to set-up, monitor, and manage mobile devices remotely• Setup and support Microsoft Outlook/Exchange clients’ accounts• Use Active Directory to authenticate and authorize users in a Windows Domain environment• Add, disable, and remove users in Active Directory as well as provide users with the security policies• Support and manage clients that use CDK Dealer Services software• Monitor the performance of the network by utilizing SolarWinds network monitoring software• Create, fill, and close tickets using C12 ticketing online software for all clients and users• Meet SLA standards by responding to assigned tickets within 24 hours and resolve tickets within 2 business days

Master Of Business Administration (M.B.A.), Information Systems

Bachelor Of Science (Bsc), Network Security Management

Associate Of Science (A.S.), Web Development