Quan L. Email & Phone Number

Mckinney, TX, US

San Francisco, California, US

• Increase efficiency by 100% with the implementation of LDAP for over 40 office/pharmacy
• Assist with our MDM migration from Jamf to Kandji
• Assist with our inventory management migration from Oomnitza to Reftab
• Assist with network build outs of new pharmacies
• Build and implement Okta Apps using SWAs for SAML integration
• Partner with Alto’s Security Team to create HIPAA Compliant for internal/external EHR processes

• Assist with the migration of on-premise Microsoft Exchange migration to Microsoft Office 365
• Perform security audit on all internal accounts to verify account privileges
• Reduced security risk, by implementing least privileges on authorized user accounts
• Assist in analyzing, evaluating, and mitigating risk of internal systems and network
• Configure and Setup Microsoft Office 365 accounts with Multi-Factor Authentication
• Approve and deny email addresses/domains using Mimecast to eliminate phishing, ransomware, and spoofing attacks

Raleigh, North Carolina, US

• Create firewall objects in FortiGate 60D firewall to allow authorized incoming and outgoing network packets
• Apply a structured methodology and lead change management actions by installing voice and data network cables for infrastructure expansion; includes pre-wiring, termination, testing, and reporting
• Develop process improvements and methodologies in technical management
• Design specific firewall policies to allow remote users authorization to the internal VoIP system
• Troubleshoot and diagnose LAN and network connectivity issues using TCP/IP utilities
• Ensures full functionality of DHCP and DNS

Durham, North Carolina, US

• Primary support for over 400 physicians and administration staff for the Department of Neurosurgery
• Provide recommendations on company application and hardware purchases
• Support changes for department needs by applying ITIL best practices
• Improve the availability of IT services for end users
• Resolve complex issues including system crashes, network slowdowns, connectivity problems, security breaches, and virus infections
• Install, configure, and troubleshoot Citrix Receiver

Charlotte, NC, US

• Troubleshoot and diagnose LAN and network connectivity issues using TCP/IP utilities
• Mentor and support other members of the team to assist in completing tasks and meet objectives
• Use diagnostic tools such as Traceroute to measure and track packet loss across the network
• Setup authorized personnel accounts in a Windows Domain environment using Active Directory
• Updated and Configured, Roles and Users in Active Directory
• Create, update, and modify Group Policy Objects to enforce user rights and computer settings

Grapevine, Texas, US

• Provided support to over 800 users for Sonic Automotive corporate office and dealerships
• Support Windows Operating Systems, Macintosh Operating Systems, iPads, and iPhones devices
• Re-image and deploy PCs for new users and clients using SCCM and Casper Imaging
• Diagnose and repair hardware and software issues on client PC’s and mobile devices
• Install hardware and software for users’ as well as configure and repair network and local printers
• Utilize AirWatch MDM to set-up, monitor, and manage mobile devices remotely

Master Of Business Administration (M.B.A.), Information Systems

Bachelor Of Science (Bsc), Network Security Management

Associate Of Science (A.S.), Web Development