Derale Miller Email & Phone Number

Dallas, Texas, United States

• Train and supervise a team of 10 associates at four different locations• Assign all activities and tasks necessary to achieve the financial objectives of the locations• Enhance staff performance levels to meet and exceed operational goals, increasing profit by 15%• Simplify the efficiency of service by implementing the use of the Valet Tracker App (digital ticketing service)• Review operational checklists daily and ensure all tasks are complete prior to departing• Monitor individual locations for profitability, staffing, and operational strategies

Bedford, Texas, United States

• Handled an average of 100 daily incoming calls from customers, vendors, merchants, and service companies• Resolved issues regarding specific products, warranty terms, and conditions, service calls, and general questions while providing the highest level of service• Utilized troubleshooting and problem-solving skills to successfully supply accurate information to callers• Researched, responded to, and resolved customer issues in a timely fashion• Retrieved information from systems (based on customer inquiry) and communicated information back to the customer in a clear and concise manner

Dallas, Texas, United States

• Assisted customers with concerns that ranged from connectivity and usability to overall 2nd-level technical support and troubleshooting of U-verse Services• Used critical thinking, verbal communication, and customer service skills• Identified and solved customer needs by asking questions, communicating effectively, and establishing a positive rapport with each customer• Served customers with fast responses to telephone calls, emails, and web chat support requests• Helped teammates handle different cases, resources, and process needs• Investigated issues thoroughly using personal expertise and scripted repair trees