- Increased client base by 20% by seeking opportunities for partnerships and collaborations.- Serve as the primary point of contact for key clients, understanding their business objectives, challenges, and opportunities.- Build strong, long-term relationships with clients through regular communication, meetings, and strategic account reviews.- Anticipate client needs and proactively address concerns to ensure high levels of satisfaction and retention.- Identify opportunities to upsell and cross-sell agency services to existing clients, maximizing revenue potential.- Develop account growth strategies tailored to each client's objectives and industry trends.- Collaborate with internal teams, including sales, marketing, and creative, to develop compelling proposals and pitches for new business opportunities.- Develop and implement strategic account plans aligned with clients' business goals and KPIs.- Monitor campaign performance and provide strategic recommendations for optimization and improvement.- Stay informed about industry trends, competitor activities, and emerging technologies to advise clients on innovative social media strategies.- Coordinate with internal teams to ensure timely delivery of projects and campaigns, adhering to client expectations and deadlines.- Track key performance metrics and provide regular performance reports to clients, highlighting successes, challenges, and areas for improvement.- Utilize data-driven insights to drive strategic decision-making and campaign optimization.

-Boosted company revenue by 80% by increasing distribution in Modern retail supermarkets.- Initiated and led a strategic transition from manual inventory management to a digital solution (Zoho), resulting in 60% cost savings and heightened operational efficiency.-Identified a training gap and orchestrated weekly in-house sessions where team members conducted research and presented topics- this enhanced confidence and significantly improved overall team performance.- Develop and implement distribution strategies to expand market reach and penetration.- Identify and evaluate potential distribution partners, negotiate contracts, and establish mutually beneficial relationships.- Monitor distributor performance and compliance with contractual agreements, providing support and guidance as needed.- Set clear sales goals and targets, track performance metrics, and implement incentive programs to drive motivation and productivity.- Conduct market research and analysis to identify growth opportunities, consumer trends, and competitive threats.- Develop market expansion plans and target specific geographic areas for sales growth.- Collaborate with marketing teams to develop promotional campaigns and initiatives to support sales efforts.- Build and maintain strong relationships with key accounts, including retailers, bars, restaurants, and wholesalers.- Collaborate with customers to develop customized solutions and promotional programs to drive sales and increase brand visibility.- Address customer inquiries, concerns, and complaints in a timely and professional manner, ensuring high levels of satisfaction and retention.- Work closely with supply chain and logistics teams to ensure optimal inventory levels and product availability and prevent stock outs.- Monitor inventory turnover rates, identify slow-moving or obsolete stock, and implement strategies to minimize inventory holding costs.

-Developed and implemented procurement strategies, achieving a 20% reduction in procurement costs and generating significant overall cost savings, enabling procurement to align seamlessly with approved budgets.-Initiated the evaluation of the procurement process resulting in reduced lead times and improved operational efficiency.-Strategically negotiated bulk orders for mid and low-value items, eliminating the costly need-by-need approach, saving the company significant expenses and reducing the time spent on creating multiple individual orders.- Identified and onboarded 40% more reliable suppliers, improving the overall supplier network.-Established a resilient supply chain through meticulous supplier evaluations, assessing track records, reliability, and quality standards to proactively mitigate risks and prevent supply chain disruptions.-Established and nurtured enduring relationships with vendors, resulting in a 15% enhancement in vendor performance and reliability.-Contributed to a collaborative team effort in engineering a project focused on refining IT systems to enhance visibility and control in tracking shipments, managing inventory, and optimizing the supply chain.-Conducting thorough risk assessments on potential contracts and agreements contributed to enhanced service levels and reduced risks. Additionally, adept contract reviews resulted in the identification of cost-saving opportunities for the organization.-Implemented tools to enhance the effectiveness of procurement reports by ensuring data accuracy, accelerating reporting speed and aligning with Key Performance Indicators.-Review and update procurement report formats to ensure they meet evolving business needs and communicate valuable insights for decision-making.

-Led supplier evaluation and negotiation processes, achieving cost-effective and high-quality purchases within approved budgets and standards realizing a 40% reduction in procurement costs.-Applied meticulous analysis to review and compare products and services, ensuring optimal choices for procurement achieved a 60% improvement in the selection of cost-effective and high-quality products and services.-Orchestrated the planning and execution of purchase orders for equipment, services, and supplies resulting in 30% reduction in procurement lead times.-Collaborated with the line manager to prepare budgets, conduct cost analyses, and generate insightful reports, informing strategic decision-making.-Cultivated and sustained strong customer-client relationships through adept contract negotiations, fostering a positive and collaborative procurement environment.-Implemented effective inventory management practices, maintaining accurate purchase and pricing records for enhanced visibility and control.-Conducted proactive research and evaluation of prospective suppliers, continuously updating supplier information to align with organizational needs.-Provided effective supervision and leadership to the purchasing department, overseeing activities that contributed to improved team efficiency and productivity.-Enforced and upheld company procurement policies and procedures, ensuring compliance with industry regulations and ethical standards resulting in a massive reduction in policy non-compliance incidents.

-Streamlined the scheduling of material purchases and deliveries, ensuring timely and efficient supply chain operations.-Spearheaded the verification of current inventory, contributing to a 60% reduction in discrepancies and improved accuracy.-Proactively identified defects during inspections, contributing to early defect recognition and preventing potential disruptions in supply chain operations-Conducted market research to identify potential suppliers, evaluated vendor performance, and recommended improvements.-Significantly improved purchase order processing efficiency by 40%, ensuring timely and accurate processing of procurement transactions.-Conducted cost analyses, prepared insightful reports, and presented data to inform strategic decision-making.

-Managed requisitions, waybills, delivery notes, manifests, purchase orders, and invoices, minimizing errors and ensuring compliance.-Collaborated with the warehouse team to facilitate and improve cycle counts processes, contributing to enhanced inventory control and 70% increase in inventory accuracy.-Assisted Procurement officers as needed, optimizing support functions and contributing to 50% increase in the overall effectiveness of the procurement process.-Maintained and updated databases critical to the purchasing department, including the vendor database, purchase order series, inventory database, and fuel sounding records achieving a 30% reduction in data errors and enhanced accuracy in critical databases-Fostered seamless communication with the account department, verifying the completion of purchase orders to ensure financial accuracy and accountability contributing to a 70% increase in financial accuracy in purchase order verification.-Conducted thorough inspections of delivered items at the warehouse, ensuring alignment with specified models, makes, quantities, and quality standards as requested on the purchase order.-Implemented rigorous quality checks resulting in a 40% reduction in low-quality supplies, shortages, and incorrect deliveries.

-Cultivate positive and long-lasting customer relationships through personalized interactions and proactive engagement.-Develop a robust understanding of products/services to provide accurate and timely information; resolve customer issues promptly and effectively.-Monitor and reduce the average resolution time for customer inquiries and issues; track customer feedback on issue resolution.-Track the error rate in customer account creation, aiming for and achieving a zero-error rate.-Continuously assess and improve service delivery processes to meet or exceed customer expectations.-Establish and track KPIs such as customer satisfaction scores, resolution times, and feedback surveys.-Monitor the rate of successful problem resolution and accuracy of records; track any reduction in customer escalations.-Implement efficient problem-solving procedures and maintain meticulous records for reference and improvement.