- Took the lead in overseeing all office operations, surpassing expectations in key areas- Improved efficiency of support functions and researched to enhance customer service and intake processes- Streamlined payroll processes, procurement, onboarding, supply management, accountable property management, records management, reports, as well as billing and collections- Maintained a high standard of customer service for telecommunications to ensure client satisfaction- Utilized automated software programs to efficiently generate word-processing documents and spreadsheets- Reviewed and disseminated policies, procedures, and regulations, while providing technical and administrative advice and assistance to resolve client and management issues- Contributed to drafting procedural guidelines, memoranda, and support in other functional areas- Involved in social marketing, pre-interviewing job candidates, and recruitment

Leveraged strong communication, interpersonal skills, and passion for education to guide and support students through a peer mentorship program. Fostered a positive learning environment by providing constructive feedback and encouragement, while promoting diversity, equity, and inclusion.Skills * Communication * Interpersonal skills * Mentoring * Education * Diversity, Equity, and Inclusion

- Acted as the initial contact for all membership-related inquiries, concerns, and requests by addressing incoming phone calls, aiding with membership issues, resolving complaints, and efficiently handling transactions.- Offered details on membership charges, policies, procedures, benefits, products, and services while also assessing member eligibility and managing payments, applications, and requests.- Established trust with members by actively listening, anticipating their needs, and providing personalized and straightforward solutions to streamline their healthcare experience and foster strong member relationships.- Conducted internal and external research to address queries from subscribers, beneficiaries, accounts, and providers and developed methods for timely conflict resolution. Engaged with members through personal interactions, phone calls, emails, texts, chats, and written correspondences to facilitate effective office communication.

- Provided comprehensive administrative and clerical support to the senior management team, including managing the mailing system, digitizing documents through scanning, handling fax correspondence, and ensuring accurate and timely duplication of important materials.- Played a crucial role in overseeing the organization of both electronic and hard copy filing systems, meticulously opening, sorting, and distributing all incoming and outgoing correspondence to ensure streamlined communication across the department.- Coordinated all aspects of meetings and travel arrangements, including scheduling, logistics, and preparing necessary documentation.- Skillfully managed multiple executive calendars, ensuring that scheduling conflicts were minimized and that all essential appointments were accounted for.- Provided vital assistance to clients, meeting their needs and addressing inquiries promptly and professionally.- Played a key role in maintaining and organizing crucial office operations data, ensuring that information was readily accessible and accurate for the smooth functioning of daily operations.

Provided general administrative and clerical support including, mailing, scanning, faxing, inventory, and copying for senior management. Managed and maintained electronic and hard copy filing system by opening, sorting, and distributing all correspondence to streamline communication activities throughout the department effectively. • Maintained, organized, and ensured data accuracy and information inside the office to create an organized workplace while sending/receiving phone calls, office memos, invoices, reports, and other official correspondence.• Created a friendly atmosphere for clients and colleagues by greeting them upon entry, organizing files, managing the office calendar, sorting mail, and politely answering visitor inquiries.Clerical duties may be assigned in accordance with the office procedures

- Engaged in detailed conversations with customers to gain a comprehensive understanding of their financial circumstances and needs.- Conducted negotiations to assess various payment arrangement options, taking into account the customer's unique circumstances and preferences.- Analyzed customers' financial situations, assessing factors such as income, expenses, outstanding debts, and long-term financial goals to formulate customized payment solutions that aligned with both the customer's needs and the bank's objectives.- Ensured adherence to the Fair Debt Collections Practices Act and other compliance regulations by staying updated on regulatory changes and consistently maintaining compliance with all relevant laws and guidelines.- Aimed to go above and beyond in serving customers by consistently exceeding performance standards, demonstrating exceptional customer service, proactive problem-solving, and a commitment to achieving positive outcomes for customers.- Utilized computer software applications for accurate and efficient management of customer accounts, inputting, tracking, and updating customer information, payment arrangements, and interaction history.- Assumed ownership of follow-up work, promptly addressing any outstanding issues, scheduling necessary follow-up actions, and maintaining continued communication with customers to ensure that their needs were fully met.- Provided education on related products, presenting detailed information on product features, benefits, and suitability in a clear and informative manner, tailored to the customer's specific financial situation and needs.

Call current customers and potential customers and upgrade their packages with additional Time Warner Cableproducts and services. Conduct sales and retention. Responsible for customer education and providing qualitycustomer service. Enters orders into the ACSR database and uses online support tools

Inbound sales and customer service call for Current, Inc., Lillian Vernon, and Colorful Images, checks, labelsand other products. Up sell to drive company revenue. Handled customer concerns on damaged or neverreceived products and product inquiries