Dereck Downs Email & Phone Number

Collingwood, Ontario, Canada

2395 Motorway Blvd, Toronto Ontario L5L 1V4, Canada

- Qualify and follow up on warm internet leads from Autotrader, Cargurus, Facebook Marketplace, Leadbox etc. in a timely manner. Answer any questions such as vehicle availability, price, and features. - Greet and actively listen to customers to uncover purchasing needs and wants. Present the vehicle functionality, options, and explain potential costs associated with purchase such as extended warranties and service plans.- Maintain contact with customers to cultivate relationships through regular updates and promotions via phone calls, text messages, emails. Personally work deals, interest rates, leases etc. and strategically negotiate with customers to close deals.- Ensure all designated departments have done what was required for the vehicle delivery prior to the scheduled date/time.

United States

- Played three years of professional lacrosse in the National Lacrosse League where I continued to develop my knowledge of teamwork and leadership both on and off the floor.- Maintained positive public relations through interactions with fans and aided in developing the teams community while also building my own personal brand. Fun fact, I was recognized by the league for having the best hair and my team nicknamed me “Flowseidon”. (FYI I have a “man bun”)- For the past three years I was working two jobs (Erinwood Ford & NLL) and travelling almost every weekend, which is where I utilized complex time management skills to ensure I was punctual for all work and sporting events.

Toronto, Canada Area

- Assisted the sales team with general inquiry telephone calls while also managing the customer service counter, shipping and receiving, and dealing with day-to-day sales.- Honed conflict resolution skills and people management skills through working in customer service while also developing client relationships to build on the success of the business.- Demonstrated a high level of teamwork by collaborating and communicating with numerous employees from various departments, such as “IT” where I played a significant role in the development of the company’s website.