Dereck Gore Email & Phone Number

Stevenage, England, United Kingdom

• Restored branch to £1million per annum in 2019 after many of years of significant underperformance• Successfully passed every store audit to date• Significantly improved customer satisfaction ratings and subsequently increased retained business • Maintained oversight of 12 staff in a high volume, fast-paced location.• Optimised staff productivity by managing inter-team conflict resolution, yearly performance reviews, hiring and terminating processes, training initiatives, scheduling, time and attendance• Sourced and corrected strategic and tactical problems impacting business and sales management• Identified market demands and consumer trends to increase customer base and retention rates• Liaised with external vendors to guarantee successful resolution of complex and simple repairs

Milton Keynes, England, United Kingdom

• Exceeded budget by £7k monthly in 2016• Achieved 2nd highest Michelin Tyre sales nationally in 2016• Exceeded budget by £65k monthly in 2015• Designed sales and service strategies to improve revenue and retention.• Enthusiastically coached and mentored 10 members of staff• Facilitated smooth running of branch operations by verifying compliance with standard operating procedures• Maximising store profitability and exceeding targets through staff training• Accurately delivered performance reports on a periodic basis to senior management• Conducting Annual Performance Reviews to increase staff motivation and development

Milton Keynes, England, United Kingdom

• Supported the manager in exceeding branch targets from £85k-£115k a month • Facilitated the upgrading of the branch into an MOT testing center• Recognised operational areas needing improvement and implemented initiatives to enhance productivity• Maximised sales performance through motivation and diligent mentoring• Deputised for the Branch Manager and adhered to all leadership requirements• Completing management training courses to improve leadership capabilities• Managed staff schedules, ensuring even distribution of labour and service requirements to minimise operational disruptions• Developed customer relationships with consultative sales approach to drive growth

• Conducted a variety of repairs including the replacement timing-belts, brakes, steering and suspension components• Corrected wheel-alignment utilising latest state-of-the-art geometry equipment• Worked to the highest standards to provide outstanding customer service• Identified faults and conducted inspections to provide timely and effective fixes • Performed functional testing on complex components to verify operation according to specifications