Dereck Gore Email & Phone Number

Stevenage, England, United Kingdom

• Restored branch to £1million per annum in 2019 after many of years of significant underperformance
• Successfully passed every store audit to date
• Significantly improved customer satisfaction ratings and subsequently increased retained business
• Maintained oversight of 12 staff in a high volume, fast-paced location.
• Optimised staff productivity by managing inter-team conflict resolution, yearly performance reviews, hiring and terminating processes, training initiatives, scheduling, time and attendance
• Sourced and corrected strategic and tactical problems impacting business and sales management

Milton Keynes, England, United Kingdom

• Exceeded budget by £7k monthly in 2016
• Achieved 2nd highest Michelin Tyre sales nationally in 2016
• Exceeded budget by £65k monthly in 2015
• Designed sales and service strategies to improve revenue and retention.
• Enthusiastically coached and mentored 10 members of staff
• Facilitated smooth running of branch operations by verifying compliance with standard operating procedures

Milton Keynes, England, United Kingdom

• Supported the manager in exceeding branch targets from £85k-£115k a month
• Facilitated the upgrading of the branch into an MOT testing center
• Recognised operational areas needing improvement and implemented initiatives to enhance productivity
• Maximised sales performance through motivation and diligent mentoring
• Deputised for the Branch Manager and adhered to all leadership requirements
• Completing management training courses to improve leadership capabilities

• Conducted a variety of repairs including the replacement timing-belts, brakes, steering and suspension components
• Corrected wheel-alignment utilising latest state-of-the-art geometry equipment
• Worked to the highest standards to provide outstanding customer service
• Identified faults and conducted inspections to provide timely and effective fixes
• Performed functional testing on complex components to verify operation according to specifications