Manage activities supporting a variety of technical networks and systems. This is accomplished by supervising staff and related activities and tasks, preparing budgets, maintaining schedules, coordinating efforts with internal users, deploying, and supporting technology solutions, serving on committees, recommending changes and upgrades, and coordinating with vendors. Other duties include supporting staff and departments and providing technical assistance.• Develops and implements processes and procedures for installation and maintenance of systems, software and hardware by reviewing requests, researching trends, working with departments and vendors, researching costs and funding availability, and scheduling and completing installations. • Completes strategic planning efforts by reviewing new technologies; meeting with departments, executives and elected officials; reviewing training needs; establishing long term goals and objectives; and managing budgets. • Modifies systems and software by reviewing and assessing needs, coordinating work with vendors and/or consultants, installing and configuring equipment, inspecting work in progress, and documenting efforts. • Manages systems by creating replacement schedules, researching new technologies, estimating funding, completing reports and documentation, reviewing security and authorization changes, creating authority rights, creating and scheduling work orders, and approving expenditures. • Provides for application security by reviewing requests and determining rights, accessing system for changes, notifying requestors, and troubleshooting technical issues.• Continue previous responsibilities listed for Senior Business Systems Analyst.

Analyze, plan, and implement technology innovations for departments by communicating with users, responding to needs, requests by sustaining applications and associated data. Troubleshooting all technical aspects of implementations support by Business Systems and coordinate training/vendor sessions with staff and reviewing managing project expenditures. Identifying, obtaining, and reviewing vendor information, analyzing data flow, creating, maintain work plans and documentation. Other duties may include setting up user account access, researching and recommending software solutions and or associated upgrades, and developing specialized reports.•Support systems by identifying, researching and coordinating installations and upgrades, assisting with security setups, evaluating and facilitating training, responding to customer requests and inquiries, coordinating information with departments and vendors, and providing ongoing support. •Provide customer service by communicating with departments, identifying user needs and requests, researching trends, software and hardware, evaluating environments, coding and/or monitoring applications, and providing related information to users.•Secure networks by establishing security measures, recommending policies and procedures, assessing permission types and associated data, maintaining documents, coordinating security investigations, and researching threats and vulnerabilities.•Identify and complete related projects by coordinating meetings with users, implementing and supporting various systems and databases, ensuring quality, scheduling procedures, maintaining system performance, working with consultants and vendors, monitoring expenditures, and ensuring hardware and/or software is needed and warranted.•Lead implementations throughout their complete project life; analysis, current/future state, setup/configuration, user acceptance testing, training functional leads, and post go-live support.

Analyze business needs, workflows, processes, and requests for service; and design, implement, and maintain programs and interfaces to meet business needs. This is accomplished by assessing user needs, researching methods, recommending technology solutions, designing applications, analyzing costs, managing vendor resources, and recommending changes or enhancements to management. Other duties include providing user support and participating in meetings.•Determine operational objectives by studying business functions. •Manage multiple projects by designing and implementing solutions, establishing technology requirements, establishing timelines and resources, and ensure all testing requirements are met. •Oversee support for small and capital projects by creating, enhancing and modifying existing applications, upgrading applications, analyzing data and reports, training users, documenting instructions, coordinating activities with staff and departments, and researching new technologies. •Maintain application security and technology standards by ensuring security issues are addressed, reviewing federal and state guidelines, and ensuring compliance with the strategic plan. •Monitor project progress.

June 2012 – September 2015• Oracle SOA Suite Administration• Collaborate with vendor support when issues require escalation• Assist with IBM WebSphere DataPower support• Create/maintain essential documentation for team• Assist with creation of IQ/OQ documentation to ensure quality control for audit purposes• Work with team to streamline processes for higher quality and efficiencyMay 2008 – June 2012• Third level support for 100+ applications• Administration of several high priority applications such as FDA submission software, reporting software, time/expense tracking software, etc.• Technical lead for life cycle of several software implementation and upgrade projects• Create IQ/OQ documentation for requested changes, installations and upgrades to ensure quality control for audit purposes• Execute requested changes in test, validation and production environments for validated systems• Collaborate with vendor support when issues are escalated• Maintain/monitor application servers for supported products• Coordinate/administer user accounts with specified clients and lead integration as necessary• Troubleshoot technology shared with specified clients• Work with team to streamline processes• Collaborate with finance each month to complete month end process

• Tier 2 support• Hardware/Software support, installation, etc.• Image/Deploy computers• Account administration (new hires, terminations, changes/updates, study access requests, etc.)• Maintain hardware/software inventory• Collaborate with purchasing to verify POs and submit required paperwork• Coordinate hardware repairs under warranty with vendor• Schedule/setup video conferencing• Conference center support• Primary support for executives• Supervise interns• Backup team lead and run daily statistical reports• Special projects (Executive maintenance, Blackberry support, upgrades, domain migration, etc.)

• Hardware/software technical support for operation center and all branches statewide• Hardware/software installations/upgrades• Image/deploy computers• Configure/deploy Thin Clients• Maintain inventory• Support virus software• Assist with special projects

• Hardware/software technical support for operation center and all branches statewide• Repair hardware for all branches statewide• Software installations and upgrades• Maintain hardware inventory• Support virus software

•Help provide financial service to membership.•Dispense information about various types of accounts and other Credit Union services. •Assist members with transactions: Handle deposits, withdrawals, issue money orders and enter transactions into a teller terminal.• Maintain/balance cash drawer

• Maintain ATMs in local area by replenishing cash, verifying deposits and addressing questionable transactions• Maintain ATM hardware