Derek B. Email & Phone Number

United States

Assisted customers with onboarding and product setup to foster successful adoption and usage. Created customer success strategies to increase customer retention.Established performance goals for employees and provided feedback on methods for reaching those milestones.Monitored customer progress and addressed customer inquiries with timely and accurate updates. Conducted periodic user training sessions to support customer understanding and product feature utilization.Generated reports and communicated results to stakeholders to provide insights into customer success. Analyzed customer data to identify trends and develop strategies to improve customer success metrics. Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer success team.Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.Collaborated with sales and product teams to address customer success objectives.Created and maintained comprehensive customer success trainings and documentation for internal and external use.Assisted in organizing and overseeing assignments to drive operational excellence.Managed development of e-learning training materials and activities to enhance learning experiences. Managed books of customers ranging from 50-250

Turlock, California, United States

Drove sales through companion animal adoptions and related product recommendations.Managed and engaged with staff during daily duties to monitor performance and adherence to policies and training.Recruited, hired, trained and scheduled 20 staff.Leveraged store promotions and optimized floor layout to increase sales by 25%.Analyzed inventory trends to order appropriate stock quantities.Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.Established team priorities, maintained schedules and monitored performance.Evaluated employee performance and conveyed constructive feedback to improve skills.Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.