Derek Baker Email & Phone Number

With over 25 years of professional technology experience, I have excelled in application development, system analysis, project management, process improvement, and relationship management. My expertise lies in driving business success through innovative solutions and strategic planning.

• Senior IT Business Systems Analyst for a large complex application in addition to the responsibilities performed as IT Business Analyst.
• Identified process improvement to automate a manual process and save approximately an hour a week of developer time.
• Managed the review of Scrum user stories in the Backlog to identify stories that were no longer necessary. This reduced the number of stories in the Backlog by 30% and increased the health of the Backlog from 60% to 85%.
• Coordinated with the procurement team to renegotiate the annual maintenance agreement to reduce the cost for a third-party application leading to an annual cost savings of 20%.
• Planned and implemented a project to cross-train technology personnel on administrative/application processes for multiple third-party applications to ensure support coverage.
• Managed a project to rewrite an insurance page to update elements on the page. These changes enabled the business to use the page more efficiently and effectively.

Winston-Salem, North Carolina, United States

• Managed multiple vendor applications as the Subject Matter Expert and technical liaison while providing user acceptance testing for a large Scrum project.
• Facilitated communication and collaboration between business stakeholders and technical teams.
• Provided application support for multiple third-party hosted applications to ensure applications were operating as expected and met business needs.
• Created and maintained project documentation, including project plans, status reports, and meeting minutes.
• Conducted Scrum user acceptance testing and provided feedback to development teams.
• Identified and mitigated project risk and issues to ensure successful project outcomes.

Winston-Salem, North Carolina

In my role as an Application Developer at Wells Fargo, I was responsible for the development and support of various applications using PHP, C#, HTML, and SQL Server. I collaborated with teams to ensure seamless integration and implemented innovative solutions to enhance user experience and improve efficiency.

Greensboro, North Carolina

Rank - SpecialistMOS - Intelligence AnalyzerHonorably Discharged