With over 25 years of professional technology experience, I have excelled in application development, system analysis, project management, process improvement, and relationship management. My expertise lies in driving business success through innovative solutions and strategic planning.

Senior IT Business Systems Analyst for a large complex application in addition to the responsibilities performed as IT Business Analyst.• Identified process improvement to automate a manual process and save approximately an hour a week of developer time.• Managed the review of Scrum user stories in the Backlog to identify stories that were no longer necessary. This reduced the number of stories in the Backlog by 30% and increased the health of the Backlog from 60% to 85%.• Coordinated with the procurement team to renegotiate the annual maintenance agreement to reduce the cost for a third-party application leading to an annual cost savings of 20%.• Planned and implemented a project to cross-train technology personnel on administrative/application processes for multiple third-party applications to ensure support coverage.• Managed a project to rewrite an insurance page to update elements on the page. These changes enabled the business to use the page more efficiently and effectively.

Managed multiple vendor applications as the Subject Matter Expert and technical liaison while providing user acceptance testing for a large Scrum project.• Facilitated communication and collaboration between business stakeholders and technical teams.• Provided application support for multiple third-party hosted applications to ensure applications were operating as expected and met business needs.• Created and maintained project documentation, including project plans, status reports, and meeting minutes.• Conducted Scrum user acceptance testing and provided feedback to development teams.• Identified and mitigated project risk and issues to ensure successful project outcomes.• Researched and identified an approach to develop a reporting dashboard. The new dashboard provided upper management with the ability to see the portfolio at a high level and to drill down into the reports to further analyze the data.

In my role as an Application Developer at Wells Fargo, I was responsible for the development and support of various applications using PHP, C#, HTML, and SQL Server. I collaborated with teams to ensure seamless integration and implemented innovative solutions to enhance user experience and improve efficiency.

Rank - SpecialistMOS - Intelligence AnalyzerHonorably Discharged