Derek Becker Email & Phone Number

Austin, Texas Metropolitan Area

-Direct responsibility for Market finances and profitability.-Manage and direct the daily load of subcontractor assignments and job fulfillment obligations-Recruit, select and sustain competent, skilled and well-seasoned sales and installation subcontractors-Foster strong working relationships with installers and sales professionals and focus on retention efforts-Formulate and execute an effective installer recruiting strategy-Perform random job-site visits to evaluate subcontractor performance and working conditions-Respond to customer concerns and provide excellent customer service during and after installation as necessary-Manage the performance, development and expectations of internal support staff and independent subcontractors and provide meaningful feedback and coaching-Manage installation/sales opportunities using practical installation experience, common sense, and integrity-Evaluate customer installation concerns before, during and after installation-Oversee and manage multiple departments including, sales, installation, warehouse, customer service, general office and accounting.

-Supervise the daily operation of general office staff; to include hiring, firing, coaching, counseling, monitoring and evaluating performance.-Oversee the collection and application of customer payments and financing.-Monitor and delegate action in support of the departments KPIs (key performance indicators), such as Aged Open Orders and Open Balances.-Audit and monitor the collection and record-keeping of important document such as contracts and certifications of completion.-Handle all customer complaints regarding refunds, double billings, and accommodations.-Reconcile weekly and monthly COD’s and deposits reports.-Review and initiate all charge backs or reversals for the sales representatives.-Serve as primary point of contact and liaison for office staff and Market Support on day-to-day operational and administrative issues that may arise.-Process and submit bi-weekly payroll -Initiate and deliver cross training for all general office associates.-Compose and prepare written documentation and correspondence for the office, as needed.-Establishes work procedures and standards to improve efficiency and effectiveness of the department.

Texas

Austin, Texas Area

- Managing exempt and nonexempt employee payroll and benefits through ADP Ezlabor and Run software.- Account Management for law firms and corporations in the greater Austin area.- Managed company's accounts payable/receivables through QuickBooks Professional software.- Human Resource Management including interviewing, hiring, reviewing and counseling of employees.- Supply Chain Management of company supplies and negotiating prices with suppliers to ensure the most economical pricing of goods. - Managed company's Customer Services Representatives to ensure projects were picked up and delivered to clients in a timely and deadline oriented matter.

Austin

• Identified potential customers and evaluated market potential• Established contracts, including pricing structures and service terms• Performed frequent customer visits to maintain positive and productive relationships• Received company promotion after maintaining record sales achievement after a year of service• Remedied customer challenges by providing relevant legal documents for Austin area law firms • Led and motivated 30 person team of customer service representatives working with Austin area law firms and engineering firms • Identified lucrative business prospects through cold calling, networking, marketing and database leads.• Reached out to dormant accounts to re-engage customers and increase revenue.• Consistently met and exceeded department expectations for productivity and accuracy levels.• Assessed processes used to send products to customers and discovered a more efficient method that was positively received by all involved parties.• Provided an exemplary level of service to clients to both maintain and extend the relationships for future business opportunities.

Fredericksburg, Tx

Ran the day to day operations of the service department, including managing the checkers, baggers, customer service representatives, and maintenance partners