● Helped client overhaul training program and content to better fit adult learning principles.● Monitor and review trainees' progress through questionnaires and discuss with their managers; Ensure that training requirements are met, understand e-learning techniques and identify where they are relevant.● Work with client to provide up to date L&D content to be facilitated through virtual training using different learning techniques. (Zoom and Google Meets)● Act as content expert and maintain relevant training documents and materials, along with weekly trainings given through LMS media.● Collaborate with Operations teams to identify areas of improvement, create and facilitate materials amongst all active teams.● Assist and present weekly, monthly and quarterly business reviews with L&D and Operations management to the client.● Continuous self-development courses through both TaskUs and with manager to identify areas of improvement and better develop myself.● Collected information about company objectives and employee deficiencies in order to assess training needs.● Helped client launch sites in two different geographic areas with success.

● Directed concept design, feature definitions and production support.● Reviewed product development budgets, expenditures and research.● Maintained internal product knowledge database.● Negotiation and planning with multiple teams inside business and outside contactsto ensure timely execution of goals set for completion.● 1/2 of social media team that helped improve and bolster online appearance overmultiple social media platforms.● Assisted with planning, data analysis and future implementation of new products(still not yet released)● Day to day operations that included ensuring staffing coverage for the entirebusiness.

● Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.● Built personal relationships with guests to promote positive experiences.● Effectively manage 20-50 employees including staffing and scheduling; monthly andyearly budgets for labor and department facilities.● Improving and adjusting materials to adapt for employees needs, focusing onidentifying and training to different learning styles.● Set and exceed expectations of customer service with employees for guests fromall over world.● Developed training and materials for 9 different tours with a dedicated team.● Social Media monitoring and Onsite media presence.● Lead team up to 7 trainers that assisted in training, data collection, and KPI goalsfor tour guide department.