Derek Black Email & Phone Number

United Kingdom

Knutsford

• Following re-organisation scope of role increased to include team lead and accountability duties for global infrastructure management covering over 120,000 server assets located in 2000 sites
• Ownership, creation and implementation of new asset management processes covering Infrastructure and Software Management resulting in a 75% improvement on exceptions, recognised with STAR award for contribution.
• Ownership and resolution of all incidents and breaches raised against Infrastructure Services. Coordination of technical teams to manage client expectations ensuring that all incidents/breaches are resolved on time.
• Identified opportunities for maximising and exploiting unused or partially used IT assets to achieve full efficiency ROI from company resources resulting in saving over £1m on new server purchases.
• Creation and publication detailed monthly scorecard metrics containing analysis of complex estate environments with performance risk related data points.
• Stakeholder Management across all Tech Offices, building relationships to better understand business needs and demand pipeline.

Knutsford

• Member of a team of project managers delivering multiple medium to large infrastructure projects across Barclays numerous portfolios. Delivered on a variety of strategic operating systems including Linux, AIX, Windows.
• Interfaced with business managers, portfolio leads, designers and IT technicians to produce detailed delivery and financial plans ensuring infrastructure designs were fit for purpose, financially approved and delivered.
• Created and updated key process and delivery documentation that our team followed which improved levels of consistency and accuracy for project delivery and release management.
• Demonstrated commitment and ingenuity to non-standard situations, diagnosing underlying causes and estimated difficulties devising solutions or workarounds ensuring that the effect on projects was minimised.
• Provided ownership, support and direction for team members both onshore and offshore for enquires on the infrastructure, software and finance services managed within our team.
• Stakeholder Management across all Tech Offices, building successful relationships that better understood business needs and demand pipeline. Leadership, vision and influence over strategic direction of department.

Bellshill, South Lanarkshire

• Client Manager of customer sites in Edinburgh proactively identifying and owning client issues, problems and provided tailored technical solutions which were successful in maintaining and winning new customer accounts.
• Presented solutions and technology advances to new and existing customers winning new business and extending existing customer support contracts.
• Effective project management and planning of new Windows Server deployments for clients and established sound senior relationships key IT personal keeping installations on time and to budget.
• Secured Microsoft MCSA certification improving product knowledge and technical capabilities for customers.

• Promoted within Serco to provide fully documented service operation costs with due diligence to customer requests for proposals and invitation to tender on small to enterprise sized bids.
• Worked successfully with Serco's bid team and helped to alter and own the continuous development of cost modelling tools which resulted in improved accuracy of cost proposals helping to win new business for the company.
• Provided Network, Firewall, UNIX, Windows and Exchange support for Serco at a range of customer sites including Enfield and Southwark Borough Council and ExxonMobil.
• Achieved Cisco CCNA and CCNP certification assisting customers with their network and firewall requirements covering installation and support which helped to secure extensions to current customer support contracts.

• Senior Engineer providing 3rd line UNIX and Raid System Support to Hitachi engineering teams and customers across Europe.
• Produced training programmes for Hitachi's European engineering teams on UNIX system configurations by productively running in house training courses and organising practical lab demos.
• Helped develop UNIX operational procedures by creating web based reference sites and established a service for downloading Hitachi microcode required by engineers which reduced the number of support incidents.

London, United Kingdom

• Helped build, install and support over 100 AIX Unix servers at Foreign and Commonwealth Office, serving over 2000 users and certified Unix Professional Support Engineer.
• Helped design, install and support the Foreign and Commonwealth Offices first financial network system covering 12 government sites operating over a combination of LAN, WAN leased line and ISDN technologies running on.
• Developed UNIX shell scripts to provide automated server installations and reduce configuration times for colleagues when covering large server migration projects