Sr IT Manager / Product owner with a focus on Data Retention Solutions. Teams’ objective is to manage data from creation through destruction. This is accomplished by creating a comprehensive data inventory, classifying all data according to enterprise retention schedules, retaining data according to schedule, and finally disposing data according to schedule.

Responsible for Automations built in Blue Prism and Microsoft Power Platform. Responsible for the monitoring and incident resolution of 50+ Automations / 300+ virtual machines for 15+ Lines of Business. Focused on bringing a development mindset to support activities, with the primary objective of operational excellence. Implemented an issue tracking system and daily standups resulting in the reduction of open incidents in the portfolio from 30+, to under 5. Defined daily dashboards for simplifying & automating environment ownership. Reduced escalations to Sr. Management from weekly to zero monthly occurrences over a 3-month period. Introduced monthly metrics that enabled for implementing an action plan to increase straight-through RPA processing to 99%. Enhanced operational and delivery processes to follow defined procedures and checklists to ensure successful monitoring and project delivery. Directly manages a team that provisions servers and manages automations' access.

Manager of operations and custom development for AMCB Enterprise Content Management (ECM). Directly managed internal development, support team, and contractors (both on and offshore). Responsible as the Technical Asset Owner (TAO) for the support and development of 9 custom java applications. The applications primarily support the document ingestion and management for 1.3 million new documents per month. Managed development team that builds the applications, implements enhancements, and performs level 3 support. Managed a 24x7 operational team responsible for currency upgrades, incident identification and resolution, patching management, security scanning. Operational teams' motto is "RESOLVE! Never fix and forget". Responsible for financial forecasting. Implemented process improvements in operations that included the introduction of Jira, Teams, Power Apps, and Python Scripting for Morning Checks. Reduced monthly incidents from 50 per month, to less than 5. Consistent recipient of the "Stretch Armstrong" Award for Support. Awarded an Internal “Operational Excellence" award for introducing an automated process that reduced morning checks from 2-4 hours daily to under 15 minutes, while reducing risk.

Assumed the interim/stretch management responsibilities of the Business Process Management (BPM) operations and development team when a Sr. Manager abruptly left. Responsible for multiple projects' delivery that were in execution as well as production support. Managed the timely resolution of a major incident involving all daily monetary transactions. Awarded the prestigious 2022 CIO WOW! Leadership Award.

Responsible for the custom development of all AMCB ECM and BPM applications. The technologies utilized were Pega, Java, JBPM, .Net, FileNet, APIs, and Kofax. Responsible for the BPM development team that implemented 12 custom Pega workflows, as well BAU development activities and Level 3 support. Led the transition from custom .Net applications to Pega solutions for all BPM solutions. Responsible for the ECM development team that owned 7 custom developed java applications in support specialized AMCB ECM activities (Document Ingestion, Custom Search, Records Management, and Administrative tool). Utilized cross-training across the team to successfully own multiple niche technologies with the same resource team. Reporting structure of FTEs and onshore and offshore contractors (as many as 40+ during Pega currency upgrades).

Team lead of both ECM and BPM custom development. Led the efforts to successfully merge Commerce Bank & TD Bank North into TD Bank. Lead developer involved in establishing the ECM and BPM practices at Commerce Bank / TD Bank. Responsible for the architecture design as well as the construction and implementation of the first internally developed workflow application (NAMES - a critical anti-money laundering workflow solution that is still utilized at the stores to date). Responsible for design & development of an MS SQL ETL solution for data loading. Implemented best practices and created a reusable Object-Oriented framework that laid the foundation for future development (.Net & SQL Server). Built custom FileNet Capture solutions that enabled automated capture of physical documents using barcodes for indexing. Oversaw a team of 10 development resources both onshore and offshore. Performed application development in .Net, C, Java, html, JavaScript and SQL.

Team Lead / Lead Application and web developer responsible for providing custom Enterprise Content Management (ECM) solutions for multiple clients utilizing FileNet as the Enterprise Content Management backbone. Responsible for all aspects of the development lifecycle. Built a reusable object-oriented framework that could be easily configured for custom solutions across multiple industries. Responsible for the design, coding, testing and documentation on numerous, custom imaging and workflow solutions. Responsible for integrating FileNET’s imaging suite with numerous external systems such as Siebel, DB2 / MUMPS, QAD and SAP. Involved in pre-sales / presentations to prospective clients and building POCs. Provided solutions for Finance, Health Care and Energy.

Application developer responsible for providing custom Enterprise solutions for multiple clients using the Documentum Workflow Framework / Content Management System. Involved in providing custom solutions built in VB, PowerBuilder, Documentum, and SQL Server. Providing solutions for Health Care and Finance.

Software developer on a proprietary banking system.