I am an IT leader passionate about systems administration and information security. With a strong background in ensuring the smooth operation of both hardware and software systems, I excel at proactive problem-solving to minimize downtime and enhance system reliability.My technical proficiency spans across a diverse set of platforms including Windows, Mac, Linux, and various network infrastructures. I am skilled in using tools such as Nmap and Wireshark which aid in delivering detailed network analyses and ensuring security protocols are met.Certified in CompTIA A+ and CompTIA Network+, I am well-equipped to tackle complex network challenges and deliver solutions that enhance organizational efficiency and security. At Business Knowledge Systems, I serve as a Senior Engineer and Technical Account Manager, where I ensure stable operations and drive continuous improvements across IT services.My role involves deep diagnostics and root cause analyses to resolve intricate hardware, software, and network issues, ensuring that service level agreements (SLA) and operational excellence are consistently achieved. I am also committed to developing and refining processes that bolster business continuity and data protection standards.I am currently pursuing a Bachelor of Science in Cybersecurity and Information Assurance at Western Governors University, with a curriculum focused on IT Foundations, Network Infrastructure Design, and Security. This educational pursuit further solidifies my foundation in creating secure and robust IT environments.Let’s connect to discuss how I can bring my blend of expertise and continuous learning to your team!