Innovative Product Manager and Technical Leader with over ten years of experience in product management, program management, engineering leadership, solutions engineering, and customer success. I have a successful track record of creating and delivering innovative solutions that enhance internal and external customer experience and satisfaction. I have a strong background in building and leading engineering teams, technical problem solving, and data analysis, and I am always eager to learn new skills and technologies.In my last role, I was responsible for standing up a new service and support organization, developing new agile processes and workflows, creating a new data warehouse, and configuring various tools to empower our technical support, customer success, and IT service teams. I also worked closely with clients, business leaders, product owners, and developers to understand their needs, design solutions, and integrate a computer vision platform SDK. I have successfully built systems and teams to tackle engineering problems big and small, for growing startups and large corporations alike. My broad background in technical sourcing, solution sales, support, IT, and engineering services gives me a unique perspective of the customers, clients, and stakeholders that I use to better the products and solutions I deliver. I have completed multiple certifications, such as Product Management: Building a Product Strategy, Agile Product Owner Role: Foundations, and Jamf Certified Associate to enhance my skills and knowledge.