Derek Bycofski Email & Phone Number

Lancaster, Ohio, United States

• Collaborate with internal teams to streamline operations across materials handling, production and shipping resulting in increased performance scores.• Improve turnover rate and waste, increased customer retention, and boosted overall quality using six-sigma/DMAIC based training.• Managed and restructured internal auditing process and procedures using Quality Management System programming.• Modified all production phases including, loading, inventory and ordering, directly resulting in improving PLT scores.• Evaluating team skills and knowledge regularly, provided hands-on training beyond role responsibilities and mentoring to help drive team goals.• Executing productivity KPIs by leading trainings on procedures and safety practices.• Supervising 9 direct reports, oversaw team payroll and administered annual performance reviews.

• Established productive facility service route using excellent customer service, effective communication and working relationships to maintain high conversion rates on new contracts.• Stocked and sold products at route locations, ensuring customers' forecasted sale levels matched their inventory need.• Navigated multiple computer systems to handle customers' sales and service needs: Excel, Access, Jira, SAP and Hubspot.• Handled sales paperwork and payments with high degree of accuracy to minimize errors.• Offered knowledgeable insight into available products and services with customers to help them make informed decisions and capitalize opportunities.• Called on existing accounts to drive sales through proactive and relationship-driven contact strategies resulting in being recognized as Regional Peak Performer (out of >1000 participants).

Bachelor Of Science - Bs, Applied Management, Cum Laude

Associate Of Science - As, Fire Science/Fire-Fighting

Associate Of Science - As, Lpn