●Responsible for building and optimizing ETL pipelines for our spoken language understanding (SLU) analytics product suite, which includes analyzing automatic speech recognition (ASR) and natural language understanding (NLU) component and system performance●Influence data solutions/access to data sets in team architecture and responsible for the efficient, secure, and performant queries underlying our analytics suite ●Define technical requirements for delivering Alexa analytics products such as root cause of failure, attribution of error, and time series analyses●Troubleshoot and monitor data pipelines, ensuring databases and customer-facing analytics products are populated with full and reliable data●Implement and maintain data operational excellence best practices (alarming, scaling, etc.)●Execute data backfills to replace look back data if new ML model metrics are produced●Support VP-level Weekly Business Reviews (WBRs) in terms of slide creation and supporting deep dives for KPI analysis●Participate in bi-weekly scrums, executing a mix of tickets focused on long-term product building and short-term (ad hoc) analytics requests

● Employ SQL to construct datasets from various databases / tables, ensure data quality andotherwise prepare datasets for analysis● Specify KPIs and deliver historical tracking reports / dashboards and insights to businessdecision-makers● Develop production-level SQL code in coordination with IT to update data warehouse objects● Create and maintain ETL processes ● Responsible for creating KPI charts / visuals used in board of directors meetings● Review SQL code created by junior team members before code is deployed to the data warehouse

● Assembled and scrubbed data sets to support in-depth marketing analysis● Interpreted data to identify marketing trends and anomalies● Communicated complex analytical insights in a simple, concise manner that are consumableat the executive level● Automated key reports for the management of a marketing program

● Conducted statistical analysis to help problem solve challenging business questions● Measured CRM performance on a daily basis and synthesize observations into dashboardsand scorecards● Partnered in a team effort to define analytical projects, collect data and statistical methods toachieve business objectives● Represented Marketing in KPI and Reporting cross functional work stream to align on companymetrics and simplify reporting across the organization

● Performed ETL processing, data modeling, and reporting● Worked collaboratively with team members and business partners in defining, designing,developing and implementing Business Intelligence solutions using SSMS and SSRS● Translated and documented customer requirements, recommended system solutions andformulated detailed specifications from which reports were developed● Developed system documentation for all Business Intelligence solutions, including design andtechnical specifications

● Assisted with deepening Frontier’s understanding of whom the airline’s customers are so moreprofound relationships can be built● Modeled promotional projections, set up promotions in the loyalty system(s), andcreated/updated reports to track and analyze promotion results● Monitored, tracked and analyzed daily Frontier transaction file feeds to the Loyalty System toensure accuracy and completion● Wrote and executed database queries to gather member or transactional data to supportprogram operations and management decisions

● Built highly customized statistical models that were leveraged by clients for prospecting intothe Wiland Direct database● Built predictive models using both linear and logistic regression techniques● Worked to create more efficient and accurate model building strategies● Responsibilities included presenting the model to the sales team in a way that was easilyunderstood by our clients