Derek Cannon Email & Phone Number

Denver, Co, Us

Aurora, Colorado

Outbound calls regarding past due accounts. Setting payment plans, if they make sense.Regular account maintenance, including updating phone numbers, addresses, or banking information.87-90% RecencyApprox 500 outbound calls a week. Company metric for phone log in is 60%. I average 70%+ weekly.

Centennial, Co

Protecting accounts from potentially fraudulent activity by utilizing programs such as Evolve, Lexis Nexis, First Track, and FDWC. Making judgement calls while speaking with store representatives, to either approve or decline specific transactions.Working with loss prevention to determine fraudulent activity, mostly involving gift cards.

Aurora, Colorado

Aurora, Colorado

Mediated customer conflict and resolutionReceived approx 50 calls a day, including assisting users find alternate lodging, account updates, etc

Greater Denver Area

Effectively manages 8-9 staff membersInvoicingMeeting Food and Labor costsInventoryCustomer Conflict Resolution

16Th & Broadway, Denver Co 80247

Fast Casual lunch restaurant

Ensured the best quality of ingredients prepared for a wide range of consumers, with a small lean toward vegan and vegetarian diets. Adhered to the safety and sanitation regulations with regard to those on other, more strict diets (Gluten Intolerance, food allergies, etc). Excellent knowledge of all fresh specialty ingredients, including 15 dressings made from scratch. I excelled in customer service, striving successfully to remember and acknowledge repeat customers but to also make sure a first time customer received the same amount of attention.

I was in charge of the receiving side of the warehouse. The responsibilities included Receipt of Goods, organization and storage of products, and inventory control. I managed the tracking numbers for customers, notified them when their products were shipped and provided tracking numbers into the customer account. I also assisted with the company website to ensure that the customer had immediate access to their information.

Managed, trained and scheduled a crew of 10-12 people. Effectively maintained food and labor costs and also controlled inventory, ordering, and invoicing. I handled all employee and customer related issues, when they occurred.