Derek Casey Email & Phone Number

Dublin, County Dublin, Ireland

Leading a dynamic team of training and onboarding specialists, overseeing the design and implementation of strategic development programs and learning curriculums for a diverse team of 350+ sellers across multiple delivery centers in Europe. Collaborating with local leadership teams in EMEA to bring modern, innovative, and practical ideas to life, aligning closely with the Company Strategy. Drive thought-leadership, strategic design, and execution for Learning Development initiatives, providing localized solutions that enhance EMEA talent programs and overall organizational development.Responsibilities include partnering with Pinterest regional leadership, spearheading the continuous improvement of new hire training and upskilling programs, and serving as the single point of contact for Learning and Development in EMEA. Establish Accenture and Pinterest local governance to standardize programs, foster best practice sharing, and address challenges. Contribute to a positive client experience through thought leadership, continuous improvement, and effective project management. Lead the local Learning and Development function, guiding the implementation of key initiatives that strengthen capabilities and align with business priorities.Collaborate with HR and business leaders to shape and deliver learning and development strategies that cultivate a talent-first mindset, ensure robust succession plans, and nurture a pipeline of future leaders. Leverage tools, processes, data, analytics, and dashboards to support, inform, and report on Learning and Development practices. Share strategies and best practices to enhance business capabilities and foster consistency in the utilization of global talent processes across all talent pools and job levels throughout EMEA. Connect and align strategies, resources, and approaches to ensure a cohesive and impactful Learning and Development framework for the present and the future.

- Developing and maintaining strong and positive collaboration with other teams and key stakeholders.- Adjusting schedules and targets on the program as needed.- Overseeing all incoming and outgoing project documentation.-Continuously updating multiple rolling agendas and project and action trackers.-Sharing meeting minutes surveys broad level comms to all teams.-Scheduling meetings with stakeholders.-Continuously supporting process improvement initiatives as part of the global team.-Governing data documentation quality and adherence to client policy and regulations.-Optimizing and improving processes and the overall approach where necessary

Dublin, County Dublin, Ireland

-Collaborating with other department leaders to define, prioritize, and develop projects.-Planning projects, including setting deadlines, prioritizing tasks, assigning PMs to various deliverables.-Providing progress reports and to key stakeholders.-Overseeing development of projects // ensuring team members are carrying out tasks efficiently.-Drafting new and improving existing operational processes.-Continuously evaluating projects to ensure they are meeting company standards and meeting deadlines.-Accurately documenting project's creation, development, execution, documenting the project's scope.-Facilitation of operational standardization across all multiple global teams and functions.

County Dublin, Ireland

•Design lead on Change Management ticketing and reporting systems.•Drive global training plans, content creation and training delivery to 2000+ employees.•Training delivery to full team of project managers. •Global implementation driver for 200+ process improvement strategies.•Management of multiple global technology and process related projects.•Drive cross-functional change management projects with tech, legal, QA operations teams.•Facilitate global network alignment of SMEs on process & tool analysis, design and incubation.•Process expert for tech-masters in development of RPA / Artificial Intelligence solutions.•Coaching global team of Project Managers to resolve project record quality issues.•Liaising with global leads and senior leadership on continuous improvement strategies.•Support critical escalations & issue resolution with client and vendor leadership.•Act as change accelerant for time sensitive and critical regulatory / audit driven changes

Dublin

•Analysis of "Big data" to facilitate high level strategies to resolve $100M+ of disputes.•High level correspondence and communication point of contact with client collections leads.•Preparing reports showing the compliance with SLAs and Key metrics. •Building, compiling, maintaining and providing weekly spreadsheets to stakeholders.•Training new team members on process and technology systems.•Management of archiving projects for storage and retention of 60,000+ documents.

Dublin, Ireland

-Preparing reports showing the compliance with SLA -Resolving queries relating to business, eg: returns, pricing, marketing, rebates, etc…-Working with customer account leads in order to resolve queries. -Building, compiling, maintaining and providing weekly spreadsheets to stakeholders.-Use of SAP ERP systems for looking up customer account information and transaction history-Carrying out complex reconciliations of Credit and Debit Notes

Dublin

Glasnevin, Dublin

Diploma (Pmi), Project Management, Diploma In Project Managment

Diploma in Project Management in February 2014, following on to an executive diploma in project management Incorporating preparation.

Cdp, Data Managment - Business Intelligence & Analytics - Information Systems Architecture, Certified Practitioner

L2 Certification, Leadership And Management

., Junior Certificate/Leaving Certificate