Supported and enhanced the existing MS Dynamics 365 CRM system to ensure smooth daily operations. This involved implementing regular updates, optimizing system performance, customizing features to meet specific business needs, and providing technical support to resolve any issues promptly. • Developed and deployed XRM plug-ins for bank account validation and to prevent medical claims duplication within the CRM system. • Developed console application to store files by streaming from the CRM database (Dataverse) into Azure Blob storage. • Created and modified Power BI reports / SSRS based on business needs. • Developed a WebAPI application to push notifications to Android and iOS apps with C#. • Maintained and Customized Scalable Web Application, integrated with CRM system for smooth operations. • Ensured data quality and provided strategic solutions. • Conduct UAT before implementing the project go-live

Supported and enhanced the in-house ERP system by implementing regular updates, optimizing performance, and ensuring seamless integration with other business applications. Provided ongoing technical support to resolve issues promptly and improve system functionality. • Maintained and supported the SQL database, including creating stored procedures and views, performing housekeeping tasks, and troubleshooting issues during both office and non-office hours. • Developed and customized reports based on user requirements with SSRS and Crystal report. • Managed a massive data flow between the Shop floor control system and the database server with C# and RESTful API. • Worked closely with software and hardware vendors for outsourced projects. Ensured project milestones were met, including status monitoring and quality control. • Assisted in building a customer system at the factory site to track and trace the status of audio OEM products. • Gathered user requirements and converted them into system specifications for the programming team. • Frequently traveled to branch offices and manufacturing plants in mainland China and Southeast Asia for system support and project implementation. • Led a team of programmers and technical staff in the Vietnam office. • Assisted the project manager with the implementation of various global projects across different locations in Asia.

System analysis, programming, project implementation, unit test and system support. • Mainly focus on software development and support on back office of securities and futures system. • Converted the CCASS (Central Clearing and Settlement System) rules into system specifications and program coding. • Solved the securities settlement and futures trading related problem issues for users. • Created / modified the trading report based on user’s requirement. • Participated in the HKEX (Hong Kong Exchanges and Clearing Limited) market rehearsal, to test the accuracy of the trading system at client’s office. • Provided overnight support for clients who involved in trade settlements.

Primarily provide IT services to customers, including software customization, gathering user requirements, conducting UAT, system implementation, and system support. • Developed a process for data exchange between document management systems to ERP system. • Developed web-based Email archiving application integrated with document management system. • Developed an application integrated from document management system to secure fax system. • Developed modules to perform the automation for document filing on document management system. • Developed a process for integrating POS and ERP systems. • Participated in a press conference event for a document management system with companies such as Fuji Xerox, Kodak, and HP.