Derek Chen Email & Phone Number

British Columbia, Canada

- Manage day to day operational activities to deliver safe, timely, cost-effective and reliable Temperature controlled Transportation and Logistics service to customers in the Province of BC. - Provide overall direction, guidance and leadership to operations management team and hourly employees to meet or exceed business objectives in customer service, efficiency and performance.- Create and develop annual budget and forecast. Manage P&L, implement matrix and monitor KPIs to ensure service levels and business EBITDA goals are met within prescribed cost.- Work with Business Development to acquire and prospect new customers to provide tailored business service solutions for them. - Develop, recommend and implement strategic business plans, new initiatives and procedures to enhance performance, reduce cost, increase productivity, and improve customer services.- Maintain excellent client relationship by understanding their needs and providing value added services. Keep open communication with clients and build sustainable partnership all the time. - Develop and maintain positive relationship with external/internal customers, cross-functional departments, contractors, union representatives, WCB/Insurance company and other stakeholders.- Administer and monitor company policies, procedures, regulations and collective agreement to ensure compliance at workplace.- Establish and lead comprehensive health and safety program to ensure safety first culture in the workplace. Provide leadership and support for health & safety initiatives and prevention activities.

Vancouver, Bc

- Worked as a Senior Business Manager at UPS Canada and managed over 300 hundred employees covering multiple shifts and multiple locations in the Province of BC. - Realized consistent improvements in safety, service, productivity, efficiency and performance through effective quality improvement management, problem-solving, and communication abilities.- Trained, coached, mentored, developed, evaluated, and directed staff to achieve top performance levels and drive progressive career development and promotions. - Managed Business P/L, developed matrix to control and monitored KPIs to achieve operations EBITDA goals.

Delta, Bc

- Developed regular production plans, special operating plans, holiday plans and peak plans to support operations to meet or exceed short and long term performance goals.- Prepared budget and volume forecast. Planned staffing and equipment needs to ensure smooth and efficient operational activities. Provided feedback and adjustments to current plans. - Maintained logs and records of productions. Prepared performance reports for upper management. Provided audits, observations and work measurements to operations teams.- Collaborated with cross-functional departments or other stakeholders to support operations daily activities. Participated in performance reviews and provided recommendation for solutions.

Delta, Bc

- Supervised team of over 30 professional drivers to meet or exceed performance goals in safety, service and productivities. - Hired and trained new employees and continuously developed all team members’ skills to improve their contributions to the organization.- Worked with administrative staff to address customer concerns and meet customer needs.

Delta

- Provide time sensitive delivery and pick up services to customers.- Recognized as top performing drivers in facility while maintained accident/injury free.- Participated in CHSP committee and helped to drive safety first culture in workplace.

Chongqing City, China

- Reviewed plans and Specs during the schematic design of pre-construction.- Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues.- Perform regular job site observations to provide directions.- Conducted routine quality audits to ensure that work was progressing per the specifications and initiated corrective actions.-Oversaw the entire turnover process, while enhancing communication between all construction management.