Derek Chen Email & Phone Number

United States

Greater New York City Area

• Key member of an elite customer response team responsible for resolving critical issues, designing solutions for complex problems, ensuring customer success throughout the customer lifecycle, identifying expansion opportunities and securing customer reference-ability, contributing to Informatica’s top ranking in customer success (TNS survey)• Designed, developed and implemented creative solutions for complex business and technical problems for Fortune 1000 customers using Informatica’s Information Lifecycle Management (ILM) software; for example: - Reverse engineered multiple Electronic Health Record (EHR) applications including Cerner Power Chart for the purposes of application retirement reporting, securing Informatica’s first Go Live in the new product line of Healthcare Retirement- Transformed JD Edwards DB2 data for the purpose of application retirement reporting, enabling customer to de-commission costly mainframe servers- Translated customer requirements for application subsetting of TriZetto Facets to a product solution, reducing the total cost of ownership of a software as a service account- De-coupled complex transaction data chains to allow archiving of a backend trading system for a global asset management firm• Collaborated with Engineering, Professional Services and Customer Support resources to analyze and resolve critical customer issues • Conducted competitive ILM Proofs of Concept (POCs) and achieved a 90% win rate where a decision was made, generating revenue of over $10M. • Developed implementation methodologies, best practices and product documentation to ensure the success of new Informatica ILM products, including Application Retirement and Healthcare Retirement • Created and delivered training materials for ILM software products for customers, partners and internal resources

Greater New York City Area

• Effectively communicated with customers, sales and engineering teams to translate business requirements into actionable product deliverables• Identified gaps between product functionality and customer requirements• Designed, developed and delivered re-usable customer solutions to solve challenging customer issues, filling gaps in product functionality or providing temporary workarounds which were then added to the software• Designed and developed Data Archive solutions for multiple packaged applications including Oracle e-Business Suite, Hansen Energy, Siemens eMeter and AMDOCS to resolve large data issues for various Fortune 500 companies across multiple industries• Designed, developed and released product patches and bug fixes

Greater New York City Area

• Led team of six consultants and support engineers to implement and support Data Archive • Mentored and coached junior resources to develop and enhance soft skills, organizational skills and problem solving prowess• Created implementation methodologies, best practices, product documentation and support procedures to ensure customer success, resulting in 90% “Go Live” implementations at customer sites and maintenance renewals over three years • Enhanced and contributed to the ILM KnowledgeBase, reducing the number of Level I support cases opened by 20%• Developed strategic insights to improve Informatica products through collaboration with product management and engineering

New York, Ny

• Collaborated with CEO and VP of Engineering to create and implement a strategic product roadmap for Data Archive, establishing Applimation as the market leader in ILM• Managed engineering team of five developers and Quality Assurance specialists to deliver new product releases of Data Archive software• Designed and developed a metadata-based approach for archiving, allowing for rapid deployment of new archiving modules• Applied Oracle e-Business Suite (EBS) knowledge to develop Oracle EBS archiving requirements, build archiving rules and formulate a seamless data access solution • Established development process methodologies and guidelines to ensure predictable, top quality software releases

• Implemented Oracle Purchasing and Order Management for a Fortune 200 Energy company to improve supply chain management efficiencies and processes• Managed a team of client resources responsible for designing and developing conversion programs for an Oracle e-Business Suite implementation for a Fortune 100 transportation company• Designed, developed and implemented conversion and interface programs for Oracle e-Business Suite for a regional telecommunications company• Designed and created new business processes coinciding with an implementation of a new backend financials ERP for a Fortune 100 financial services company