Manage the following BU's: Customer Service, Quality Assurance, Production, Print room and 3 new business acquisition offices for Sales. Responsible for a collection portfolio of $2 million and driving the companies realization rates. Responsible for creating a world class customer service experience.

Managed 7 sales managers and a team of 200+ employees resulting in annual revenue of $12 to $15 million. Helped drive year over year sales growth, which resulted in our company making the Inc. 5000 list every year, for the fastest growing companies in America. Consistent yearly EBITDA and contribution margin growth within our business. Hired, trained, coached and mentored sales agents to consistently exceed personal and departmental sales goals. Worked hard to fully integrate our second… Show more Managed 7 sales managers and a team of 200+ employees resulting in annual revenue of $12 to $15 million. Helped drive year over year sales growth, which resulted in our company making the Inc. 5000 list every year, for the fastest growing companies in America. Consistent yearly EBITDA and contribution margin growth within our business. Hired, trained, coached and mentored sales agents to consistently exceed personal and departmental sales goals. Worked hard to fully integrate our second chance employees into our sales culture Show less

Directly managed a group of 25 sales/customer service agents for inside sales totaling $4 million in annual sales for the year. Filtered all new hires through my department for training and skill building. Handled all escalations from clients. Monitored KPI's for efficiency gains.

Owner of a commissioned sales agency and merchandising firm.