Derek Cochrane Email and Phone Number

· Coordinate cost controls, inventory control, cash control, and customer relations daily. · Communicate with staff to improve professional development and provide employee supports· Provide engaged leadership during shifts ensure proper management of food and labor costs.· Develop employee schedules and always ensure appropriate coverage at the site. · Implement marketing promotions communicated by corporate leadership and communicate with Corporate regarding store outcomes. · Manage safe opening and closing of the site, following corporate protocols for all procedures. · Monitor and guide proper food handling and food safety· Develop collaborative efforts to ensure teams meet corporate goals and objectives.

• Provided daily oversight and management of site employee conduct• Operated and maintained all store technology, providing supports to fix faulty equipment• Ensured implementation of company objectives in sales, costs, employee retention, customer service and satisfaction, food quality, cleanliness and sanitation as communicated by corporate stakeholders• Modeled and provided effective customer service by maintaining product and image standards• Maintained high standards of professionalism during high-volume, fast-paced operations• Communicated clearly and positively with management and team members

• Followed store cleaning and food prep protocols • Ensured proper execution of customer service procedures• Operated store technology• Achieved store sales goals and objectives• Coordinated communication with store patrons to ensure service satisfaction