Derek Condon Email & Phone Number

Greensboro, North Carolina, United States

• Provide Level 2 IT support to end-users, including password resets, troubleshooting hardware and software issues, and resolving network connectivity problems.
• Manage and resolve incidents and service requests using ServiceNow.
• Escalate complex issues to Level 3 support or other appropriate teams when necessary.
• Answer and manage incoming calls related to patient transport, meals, location inquiries, and weather information.
• Ensure all calls are handled efficiently and professionally, providing accurate information and support to callers.
• Utilize Cisco Finesse for call handling and management.

T1V is a visual collaboration software company. Our ThinkHub® platform provides a digital workspace for distributed teams to come together for real-time, flexible collaboration across in-room, hybrid, and virtual meeting environments.In addition to its award-winning ThinkHub collaboration software, T1V offers ThinkHub Education foractive learning in higher.