* Project Management of global, continental and regional software implementations* Change agent to instill continuous improvement culture throughout the organization* Create and perform User Acceptance Testing (UAT) procedures to verify performance and reliability* Ensure process compliance: periodic process checking and verification of the adherence of the process models to reality* Lead client transition team- specialized areas: documentation of workflows, processes and procedures and efficiencies* Evaluate and implement software --------Electronic expense management software (Concur) for over 265 users while reducing the process from one month to less than seven days – saved 75% accounting labor---------Sales software (Oracle On-Demand) for capturing the sales process and analytics---------Document Mall for centralized storage of customer contracts – corrected audit deficiency---------Advance Pro Warehouse Management System to simplify the product ordering, distribution and warehousing inventory processes – saved 30% warehouse labor

• Oversee all IT functions with a $400,000 budget and staff in several departments, including Help Desk, Server, Network and Development• Developed, tested, set up and maintained an IBM Content Management system in 2004 to organize, track and monitor 50 workflows, 700 worklists and over 6 million documents; trained over 200 end users• Established and staffed a complete Help Desk operation with new policies and procedures, utilizing Numara Track It software to track hardware and software for audits• Organized and led a Crisis Response team that rapidly identified and resolved a variety of natural and manmade emergencies, achieving a record of no down-time and optimal customer satisfaction• Piloted the conversion of over 80 systems to virtual platforms, including a complete VMWare infrastructure with multiple SANs for redundancy and Disaster Recovery needs• Introduced a new dispatching and project management solution for roofing technicians, reducing lead-times from 30 days to 60 minutes; also launched an Estimating program for the HVAC Division• Promoted to this position through levels of progressive impact and influence after initial hiring on a temporary basis because of outstanding job performance and workplace professionalism