Derek Crisp Email & Phone Number

Seattle, Washington, United States

Provided support for a Transportation company that has Windows Desktops, Windows Servers, and Android tablets. Applications included Office 365, GoTo Connect Voice, InContact phone management, Soti tablet management, Trapeze transit management data base, and the infrastructure that supports these applications. While here I worked to automate many of the processes with SQL scripts and reports as well as PowerShell scripts. Also I worked with the Trapeze viewpoint module that provided real time dashboards by querying data from the SQL backend for the Trapeze application. Created dashboards that showed when busses had arrived at a specific location as well as when they left and how long they were there for. As well as updated existing dashboards that tracked booking agent performance. Also worked to automate the onboarding process using active directory security groups to ensure that as new employees were brought on board no manual updates needed to be performed for either access to the reports or for the reports to start tracking the activities. Support issues are raised via email, phone, teams or by tickets (Amelia automation).The support issues ranged from new user requests to audio problems to tablet configurations. There was an on call rotation to provide after hours support

Bellevue Wa

Served as a project specialist for the Enterprise technology team assisting the project managers with developing documentation, training, and processes as needed for the assessment and implementation of projects. Provide technical expertise and consulting to troubleshoot any problems that arise as part of the implementation process and then create knowledge base articles and/or self-service guides.In this role I crafted a deployment plan and implemented Zoom conference calling integrating into meeting rooms to automatically call into meetings and setup the screen for presentations as well as integrating the Outlook / Exchange calendar for booking the meeting room and sending the Zoom conference calling information in the meeting invites. Another project involved setting up a point of sale terminal system using the Retail Edge application setting it up on portable Microsoft Surface systems and packaging it to be setup to sell merchandise at conventions all over the country. In the process now of doing a Microsoft Teams deployment for the entire company as well as integrating the productivity applications (Confluence and Jria are a couple examples) within it. In addition to the Project Specialist role this position is provided Tier 1 and 2 support for Microsoft Dynamics Nav 2013. An application which is used to track ecommerce orders for marketing items and uniforms. Day to day work involves user administration, resolving Biztalk communication errors between the Web frontend and the Nav SQL backend mostly due to either missing data or bugs where data is inconsistent between the platforms and either resolving the conflict or engaging development to look at the bugs.And lastly, there was also some assistance to the Technology department when needed providing general IT support such as Active Directory administration, desktop troubleshooting, telephone (PBX) requests, and Office 365 support.

Redmond Wa

Provide system and service as well as technical support for secure workstations to specifically administer secure resources. My duties include creation of security groups for administration in active directory, making assignment changes in a database, troubleshooting both client and network issues with the secure workstations, and building the workstations from disk images using WinPE and Windows Deployment services. In addition to this I write knowledge base articles for both support teams and for end users to follow for common issues. I also run reports from support tickets that come in to identify trends of reoccurring issues and to identify either backend fixes or documentation improvements to reduce the volume of support calls. Requests are routed to our team from both web forms and from a service desk team. The support requests range from routine asset assignment to complex networking / proxy services / Active Directory troubleshooting requests.

Bellevue, Washington

Deployed new code to IIS servers as well as SQL databases. Built out and prepared new servers as needed. I also wrote Powershell scripts to automate repeated tasks as part of the build deployment process. As problems arose in the build deployments I would troubleshoot and resolve or engage the appropriate teams to resolve the issues.

Bellevue, Washington

Deployed new code to IIS servers as well as SQL databases. Built out and prepared new servers as needed. I also wrote Powershell scripts to automate repeated tasks as part of the build deployment process. As problems arose in the build deployments I would troubleshoot and resolve or engage the appropriate teams to resolve the issues.

Redmond, Washington

I would be engaged to co-ordinate response to and communication over major impacting incidents that affected either large numbers of users or large potential financial impact. I would ensure that the right resources were engaged as quickly as possible and identify if additional resources would be needed. During the incident I would communicate the status of the incident to management and affected groups. After the incident was resolved I would send out the resolution of the incident and any additional steps that were to be taken going forward. I also would work to analyse the cause of the incident to see if there was something that could have been prevented and/or help to resolve the incident quicker in the future if it repeated.

Redmond, Washington

I worked to resolve various issues with Windows Server in a large corporate datacenter. These ranged from minor administrative issues all the way to large scale outages. These came in from both proactive server monitoring as well as customer requests from email or phone. Also I wrote troubleshooting documentation for frequent issues. After 5 years I was promoted to a Senior analyst and took escalations from front line analysts of more complex problems and incidents.

Computer Field Service

Education record