Derek D. Email & Phone Number

Sandy, Utah, United States

Planned and coordinated delivery routes for propane gas to residential, commercial, and industrial customers, optimizing schedules to maximize efficiency and minimize costs.Communicated with customers to schedule deliveries, confirm delivery times, and address any concerns or special instructions, maintaining high levels of customer satisfaction.Worked closely with delivery drivers, providing them with route information, delivery schedules, and customer instructions, while monitoring driver progress and providing support as needed.Managed propane inventory levels and forecasted demand to ensure adequate supply for scheduled deliveries, coordinating with suppliers and warehouses for replenishment.Ensured compliance with all relevant regulations and safety standards governing the storage, transportation, and delivery of propane gas, maintaining proper handling procedures and equipment maintenance.Maintained accurate records of deliveries, including customer information, delivery dates, quantities delivered, and any incidents or special instructions, facilitating inventory management and customer account tracking.Demonstrated strong problem-solving skills, effectively resolving any issues that arose during the delivery process, such as scheduling conflicts, equipment malfunctions, or delivery delays.

Salt Lake County, Utah, United States

Requesting and assembling information provided by various departments to support RFQ’s, RFP’s and entry of POs received from customers.Coordinating lead-time / availability with production planning, verify product specification and approval for manufacture and sale of material(s), adhere to contractual agreements, and ensure appropriate price is utilized via review of contract, historical, or confirmation with Product Manager.Maintain electronic files for order activities per Customer Service procedures. Ensure any sales and/or business updates are communicated through PM/Forecast Analyst. Follow-up with customers to quoted materials, and forecast requirements and supply feedback to management in a timely manner.Adhering to International Trade Compliance (ITC)/Legal obligations, including completion of Export Screening Checklist, maintenance of electronic documentation supporting quotation and orders, and document retention requirements. Verify Export Control Classification Numbers (ECCNs) are in place for materials being quoted and/or sold internationally, including requests of ECCN for new part numbers.Providing direct line of support to customer(s), as the key point of contact for the customer/supplier relationship. Interact with appropriate manufacturing department for customer and drive changes to customer orders. Communicate shipment delays to customer(s) due to credit related issues, and adjust orders as needed.Liaising with Quality Assurance (QA) to communicate specification change updates which affect customer orders, to customers, and update orders accordingly. Request configuration of new part numbers through QA/Engineering, with support of Product Manager. Maintain status of claims for customers, to ensure that actions are being taken, and communicate material return requirements status of claim, and provide copy of credit note, to the customer(s), as appropriate.Supplying new/potential customers with Hexcel required documents.

North Salt Lake, Utah, United States

Directed and coordinated the movement of company equipment and linehaul drivers enganged in transporting incoming and outgoing freight shipments to/from otherterminals throughout the U.S.Supported and coordinated efforts to acheive service goals by maintaining contact with the facility's Operations team and by establishing relationships with all relateddepartments.Establishes and maintains a good working relationship with contractors by resolving problems in a fair and timely manner.Managed the day-to-day and long term operations.Supervised a team of (20) direct reportsImplemented and monitored management operations systems.Responsible for enduring hub, district and region goals.Motivate, train and mentor individuals to acheive personal and organizational goals.Acheiving and successfully by maintaining productive goals and reducing linehaul costs by 5%.Managed all driver payroll

Grantsville, Utah, United States

Managed logistics operations for mattress distribution, including coordinating inbound and outbound shipments, inventory management, and transportation arrangements.Worked closely with suppliers and manufacturers to ensure timely production and delivery of mattresses, monitoring production schedules and inventory levels to meet demand.Implemented inventory control measures to optimize stock levels, reduce carrying costs, and minimize stockouts, utilizing inventory management software to track inventory accuracy and reconcile discrepancies.Coordinated transportation and delivery logistics, arranging freight shipments, scheduling deliveries, and managing carrier relationships to ensure on-time delivery and cost-effective transportation solutions.Collaborated with sales and customer service teams to coordinate order fulfillment, address customer inquiries, and resolve any issues or concerns related to logistics and delivery.Analyzed logistics data and performance metrics to identify areas for improvement and implement process enhancements to increase efficiency, reduce costs, and improve customer satisfaction.Ensured compliance with all relevant regulations and safety standards governing transportation, handling, and storage of mattresses, maintaining documentation and records as required.

Managed the end-to-end process of matching shippers with carriers to arrange transportation for freight shipments, ensuring timely delivery and cost-effective solutions.Developed and maintained strong relationships with shippers and carriers, negotiating rates and terms to secure favorable agreements and maximize profitability.Coordinated logistics operations, including scheduling pickups and deliveries, tracking shipments, and resolving any issues or delays to maintain customer satisfaction.Utilized freight management software and tools to track shipments, analyze data, and optimize routing to minimize transit times and reduce costs.Provided exceptional customer service, responding promptly to inquiries, providing shipment status updates, and resolving any concerns or issues to meet or exceed customer expectations.Stayed informed about industry trends, market conditions, and regulatory changes affecting freight transportation, adapting strategies and approaches accordingly to remain competitive and compliant.Demonstrated strong communication, negotiation, and problem-solving skills, collaborating effectively with internal teams, external partners, and clients to achieve business objectives.

Succeeded in helping businesses of all sizes to improve the efficiency and cost of transportation.Impressed upon by securing new clients, and carriers while servicing and expanding existing account base.Developed action plans for each customer, solved supply chain problems, negotiate carrier pricing, and implemented solutions.Focused on increasing revenues and maximizing profitability. Ensured that the customers billing is accurate and the payments made accordingly within the time frame.Utilized all the resources available including internet posting sites, dispatch software and accounting.

Salt Lake City, Ut

Managed 6 dispatchers and 1 inside sales agent.Succeeded in helping businesses of all sizes to improve the efficiency and cost of transportation.Impressed upon by securing new clients, and carriers while servicing and expanding existing account base.Developed action plans for each customer, solved supply chain problems, negotiate carrier pricing, and implemented solutions.Focused on increasing revenues and maximizing profitability. Ensured that the customers billing is accurate and the payments made accordingly within the time frame.Utilized all the resources available including internet posting sites, dispatch software and accounting.

Solicited profitable freight brokerage business by marketing transportation capability via direct sales calls, telephone and direct mail marketing activity.Handled brokered freight and negotiated freight rates.Received and maintained data for brokerage customer orders.Ensured brokerage customers have an approved line of credit.Followed up on any past due accounts.Ensured that a signed carrier contract and insurance certificate showing adequate coverage is on file before the carrier is used.Managed brokering freight, third party logistics, dispatched and assigned transportation vendors based on client demands and service requirements.Handled Cold calling carriers and negotiated rates.Ensured adherence to internal and external customer requirements through efficient, profitable, and timely movement of freight.Collaborated with team leaders to develop the most cost effective transportation model and executed model.

Improved distribution center operations through technology and process enhancement while leading the existing team.Optimized forecasting by implementing improved supply chain, including financial forecasting processReduced turnaround time by over 14% for budgeting and supply chain planning requirements for both inbound raw materials and outbound manufactured productsExceeded key performance metrics and benchmarks relating to supply chain planning/forecasting set by managementMeasure actual performance against goals on a regular basis and present results to the firm’s Senior ManagementInterface with other business functions and facilities to ensure integrated business decisions are executedOptimize management of inventory to minimize working capital while delivering best-in-class service levelsManage order fulfillment process including receiving PO’s, developing time lines as appropriateEstablished positive relationships with 79 vendors and distributors to ensure that the best freight partners are being used and source additional partners or replace those deemed not effectiveIncreased quality of inbound material for the manufacturing process to prevent shortages by instituting fail-over systemsReduced trucking costs by 8% with best practices and agreements and restructuring for efficiency

Business Administration And Management, General

Diploma