Derek Decker Email and Phone Number
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Derek Decker personal email
Derek Decker phone numbers
I am a customer focused professional with experience across a wide range of departments such as Customer Success, training, Customer Support and Customer Success Operations. I have a passion for teaching and helping individuals and teams how they can use technology to make their lives simpler and easier. My experience is with low to mid level sized accounts with a few enterprise peppered in.As with many people across our industry, I was recently laid off due to the economic uncertainty we are all going through. I am ready to jump back into the workforce as soon as possible.
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Product SpecialistJump - Advisor AiSalt Lake City, Ut, Us
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Technical Onboarding ConsultantPluralsight Jul 2022 - Apr 2024Draper, Ut, Us• Onboarded mid-range to enterprise customer accounts through various use case specific trainings through a 60 day cycle• Worked with customer leadership to implement customized trainings and resources to help them achieve adoption goals• Integrated Pluralsight and customer SSO, LMS, etc systems to ensure accurate learner data for customer’s review -
Collaboration CoachMural Jan 2022 - May 2022San Francisco, California, Us• Onboarded mid-range to enterprise customer accounts through various use case specific trainings• Worked with customer leadership to implement customized trainings and resources to help them achieve their stated goals• Created on-demand training material used throughout the organization to help MURAL achieve their low touch strategy -
Operations AnalystProkeep Feb 2021 - Aug 2021New Orleans, La, Us• Helped build a company from under 10 employees to over 35 employees in under 2 years• Developed and managed product release schedule, processes, and documentation• Coordinated with multiple stakeholders to ensure releases are completed according to schedule• Implemented multiple operational software suites and internal team processes• Created data analysis reports for both internal and external use cases -
Customer Success/Support ManagerProkeep Apr 2019 - Feb 2021New Orleans, La, Us• Sole Customer Success Manager for our entire customer base• Created the training/onboarding documentation and processes• Interviewed, hired, trained, and managed three Customer Success Managers, each managing a book of 150+ accounts• Wrote internal and external process documentation for Customer Success, Support, and Product
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Customer Success SpecialistProkeep Aug 2018 - Apr 2019New Orleans, La, Us• Created the Support department with the Co-founder of the company• Achieved exceptional Customer Support team metrics, such as ticket SLA, NPS, and CSAT • Created and maintained an en8re customer facing knowledge base
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Customer Success Program SpecialistHirevue Jun 2017 - Jan 2018South Jordan, Utah, Us• Led a project to streamline the contact database and analyze customer use-case, while maintaining reporting and dashboard environments.• Worked closely with the customer success management to generate reports, handle customer inquiries, and facilitate contract renewals. -
Customer Support RepresentativeHirevue Feb 2017 - Jan 2018South Jordan, Utah, Us• Expert knowledge of the HireVue platform, including the On-Demand and Live Interviewing, Coach, Coordinate and Assessment products.• Troubleshot technical issues and resolved customer inquiries. Facilitated communication between hiring manager and candidates.• Completed call logs and reports via SalesForce.
Derek Decker Skills
Derek Decker Education Details
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University Of PhoenixGeneral -
Utah Valley UniversityAssociate Of Arts And Sciences - Aas
Frequently Asked Questions about Derek Decker
What company does Derek Decker work for?
Derek Decker works for Jump - Advisor Ai
What is Derek Decker's role at the current company?
Derek Decker's current role is Product Specialist.
What is Derek Decker's email address?
Derek Decker's email address is dd****@****ural.co
What is Derek Decker's direct phone number?
Derek Decker's direct phone number is +180185*****
What schools did Derek Decker attend?
Derek Decker attended University Of Phoenix, Utah Valley University.
What skills is Derek Decker known for?
Derek Decker has skills like Teamwork, Microsoft Excel, Customer Service, Microsoft Office, Team Building, Account Management, Customer Relationship Management, Social Media, Microsoft Word, Pharmacy.
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