AeroLeads people directory · profile
Derek Decker Email & Phone Number
Product Specialist
at
Jump - Advisor AI
1 work email found
@mural.co
1 phone found area 801
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Product Specialist
Location
Salt Lake City, Utah, United States
Who is Derek Decker? Overview
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Quick answer
Derek Decker is listed as Product Specialist at Jump - Advisor AI, based in Salt Lake City, Utah, United States. AeroLeads shows a work email signal at mural.co, phone signal with area code 801, and a matched LinkedIn profile for Derek Decker.
Derek Decker previously worked as Technical Onboarding Consultant at Pluralsight and Collaboration Coach at Mural. Derek Decker holds Bachelor Of Applied Science - Basc, Business Administration And Management, General from University Of Phoenix.
Company email context
Email format at Jump - Advisor AI
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{first_initial}{last}@mural.co
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AeroLeads found 1 current-domain work email signal for Derek Decker. Compare company email patterns before reaching out.
Profile bio
About Derek Decker
I am a customer focused professional with experience across a wide range of departments such as Customer Success, training, Customer Support and Customer Success Operations. I have a passion for teaching and helping individuals and teams how they can use technology to make their lives simpler and easier. My experience is with low to mid level sized accounts with a few enterprise peppered in.As with many people across our industry, I was recently laid off due to the economic uncertainty we are all going through. I am ready to jump back into the workforce as soon as possible.
Listed skills include Teamwork, Microsoft Excel, Customer Service, Microsoft Office, and 6 others.
Current workplace
Derek Decker's current company
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8 roles
Derek Decker work experience
A career timeline built from the work history available for this profile.
Technical Onboarding Consultant
- Onboarded mid-range to enterprise customer accounts through various use case specific trainings through a 60 day cycle
- Worked with customer leadership to implement customized trainings and resources to help them achieve adoption goals
- Integrated Pluralsight and customer SSO, LMS, etc systems to ensure accurate learner data for customer’s review
Jul 2022 - Apr 2024
Collaboration Coach
- Onboarded mid-range to enterprise customer accounts through various use case specific trainings
- Worked with customer leadership to implement customized trainings and resources to help them achieve their stated goals
- Created on-demand training material used throughout the organization to help MURAL achieve their low touch strategy
Jan 2022 - May 2022
Operations Analyst
- Helped build a company from under 10 employees to over 35 employees in under 2 years
- Developed and managed product release schedule, processes, and documentation
- Coordinated with multiple stakeholders to ensure releases are completed according to schedule
- Implemented multiple operational software suites and internal team processes
- Created data analysis reports for both internal and external use cases
Feb 2021 - Aug 2021
Customer Success/Support Manager
- Sole Customer Success Manager for our entire customer base
- Created the training/onboarding documentation and processes
- Interviewed, hired, trained, and managed three Customer Success Managers, each managing a book of 150+ accounts
- Wrote internal and external process documentation for Customer Success, Support, and Product
Apr 2019 - Feb 2021
Customer Success Specialist
- Created the Support department with the Co-founder of the company
- Achieved exceptional Customer Support team metrics, such as ticket SLA, NPS, and CSAT
- Created and maintained an en8re customer facing knowledge base
Aug 2018 - Apr 2019
Customer Success Program Specialist
- Led a project to streamline the contact database and analyze customer use-case, while maintaining reporting and dashboard environments.
- Worked closely with the customer success management to generate reports, handle customer inquiries, and facilitate contract renewals.
Jun 2017 - Jan 2018
Customer Support Representative
- Expert knowledge of the HireVue platform, including the On-Demand and Live Interviewing, Coach, Coordinate and Assessment products.
- Troubleshot technical issues and resolved customer inquiries. Facilitated communication between hiring manager and candidates.
- Completed call logs and reports via SalesForce.
Feb 2017 - Jan 2018
2 education records
Derek Decker education
Bachelor Of Applied Science - Basc, Business Administration And Management, General
University Of Phoenix
Associate Of Arts And Sciences - Aas
Utah Valley University
FAQ
Frequently asked questions about Derek Decker
Quick answers generated from the profile data available on this page.
What company does Derek Decker work for?
Derek Decker works for Jump - Advisor AI.
What is Derek Decker's role at Jump - Advisor AI?
Derek Decker is listed as Product Specialist at Jump - Advisor AI.
What is Derek Decker's email address?
AeroLeads has found 1 work email signal at @mural.co for Derek Decker at Jump - Advisor AI.
What is Derek Decker's phone number?
AeroLeads has found 1 phone signal(s) with area code 801 for Derek Decker at Jump - Advisor AI.
Where is Derek Decker based?
Derek Decker is based in Salt Lake City, Utah, United States while working with Jump - Advisor AI.
What companies has Derek Decker worked for?
Derek Decker has worked for Jump - Advisor Ai, Pluralsight, Mural, Prokeep, and Hirevue.
How can I contact Derek Decker?
You can use AeroLeads to view verified contact signals for Derek Decker at Jump - Advisor AI, including work email, phone, and LinkedIn data when available.
What schools did Derek Decker attend?
Derek Decker holds Bachelor Of Applied Science - Basc, Business Administration And Management, General from University Of Phoenix.
What skills is Derek Decker known for?
Derek Decker is listed with skills including Teamwork, Microsoft Excel, Customer Service, Microsoft Office, Team Building, Account Management, Customer Relationship Management, and Social Media.
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