Derek Dewolf Email & Phone Number

Ithaca, New York, United States

• Respond to customer inquiries and assist in troubleshooting and resolving challenges
• Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved
• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide prompt and accurate feedback to customers

Ithaca, New York, United States

• Design test plans, scenarios, scripts, or procedures.
• Document software defects, using a bug tracking system, and report defects to software developers.
• Identify, analyze, and document problems with program function, output, online screen, or content.
• Monitor bug resolution efforts and track successes.
• Create or maintain databases of known test defects.
• Install, maintain, or use software testing programs.

Ithaca, New York

• The primary focus of this position is to provide technical pre- and post-sales support for new and existing TransAct Food Safety customers and prospective customers. Technical “go to” person for the sales team and our.
• Assist the sales force in the presentation of the AccuDate solutions to prospective customers.
• Understand and help the sales team define customer needs and requests as they relate to product requirements and changes
• Assist prospective customers with the setup and installation of evaluation units; as well as properly documenting and providing instructions to the end-user as needed
• Work with Sales and Technical Support to resolve customer issues involving the AccuDate Solution.
• Work with key customers to make the adoption of our technology as seamless and as easy as possible.

Ithaca, New York

• Provide effective technical pre-sales support and implementation to prospective and existing Transact Oil & Gas sales opportunities and customers.
• Generate business for the company by encouraging the integration of TransAct solutions by new customers.
• Troubleshoot complex client issues both in-person and remotely.
• Develop technical relationships with end users in order to best translate specific customer / lead requirements into detailed implementation and/or development needs.
• Prepare and present demonstrations of TransAct’s products for use by the Sales department at trade shows and customer sites.
• Install and configure product in the field. Troubleshoot and resolve product issues as identified by the customer.

Ithaca, New York

• Responsible for providing technical support to TransAct’s customers and company customer service personnel for assessing and responding to all situations where standard procedures have failed in isolating or fixing.
• Provide Technical Support for several printers across several different markets. Printers consist of Banking, Gaming and Lottery, Point of Sale, Food Safety, Oil & Gas, Medical, and Mobile printers.
• Responsible for providing technical product support on all company products by regularly interfacing with contacts internal and external to the Ithaca Facility. This support includes dealing with system developers.
• Develop technical relationships with end users in order to best translate specific customer / lead requirements into detailed implementation and/or development needs.

Clarion, PA

• Assisted students with technical questions and problems.
• Managed over 30 computers and printer.
• Supported Microsoft Office, Internet Explorer, and a variety of freeware and trial software.

Bachelor Of Science (Bs), Information Systems

High School Diploma, Mathematics And Computer Science