Derek Distefano Email & Phone Number

Columbus, Ohio, United States

Myrtle Beach, South Carolina, United States

• Developed highly successful real estate templates utilized by more than 100 real estate agencies.
• Provided exceptional customer support through various channels including phone, email, and ticket system, leveraging the WHMCS automation platform.
• Authored comprehensive technical documentation, delivering clear support instructions, conducting follow-up calls, and providing virtual training to customers on effectively utilizing the company IDX platform.
• Proficiently code in JavaScript, HTML, CSS, and PHP, utilizing Bootstrap framework and APIs to optimize development processes while utilizing Google DevTools and Analytics data to identify website issues and areas to.
• Coordinated with design, development, and marketing teams, resulting in the creation of cutting-edge features such as map searching with Google Maps API, MLS property searching capabilities, and reusable UI components.

Myrtle Beach, South Carolina, United States

• Leveraged Adobe Photoshop and Figma to create UI mock-ups for client presentations, ensuring a comprehensive visual representation aligned with specified requirements.
• Skillfully crafted several custom WordPress CMS and custom HTML templates written in PHP and JavaScript with e-commerce integration, offering clients a versatile and dynamic web solution which boosted customer.
• Strategized and created web solutions for clients across all project stages, employing a meticulous six-step process encompassing agile methodology.
• Optimize website performance with compression techniques effectively reducing page load times by 40%.

Troy, Michigan, United States

• Achieved and surpassed enterprise metric goals as a team lead and Tier 2 senior advisor for a team of 15 in the US/Canada region.
• Utilized the North Star metric system to evaluate advisor performance for one-on-one coaching and create a personalized development plan that effectively addressed behavioral metric patterns which increased performance.
• Nominated for Kelly AppleCare Leadership (KAPL) award for leadership excellence and meeting Customer Operations Performance Centre (COPC) compliance standards.
• Made contributions for a new advisor handbook for employees and Microsoft Teams channel organization.
• Performed weekly team meetings focusing on job roundtables and skill building.

Troy, Michigan, United States

• Received an average of 30 help desk ticket calls per 8-hour shift, providing expert consultation and support to Tier 1 advisors and customers.
• Collaborated closely with Apple engineering, leveraging data logs, diagnostics and producing thorough documentation to effectively troubleshoot and resolve technical issues related to consumer products and services.
• Received an average of 30 help desk ticket calls per 8-hour shift while setting up commitment follow-ups with customers, documenting in multiple ticket systems, and providing expert consultation and support to Tier 1.
• Achieved a remarkable milestone by receiving an outstanding 58 “Very Satisfied” survey within four weeks, highlighting a commitment to delivering exceptional customer experiences as a Senior Advisor.

Troy, Michigan, United States

• Serviced Mac, iPhone, iPad, AirPods, Apple TV, Beats, Homepods, iCloud services, and Apple ID accounts which accounted for 95% consumer products and services.
• Recognized and awarded for exemplary performance in compliance, knowledge, and attendance, positioning as one of the top Kelly advisors within the organization.

Hartford, Connecticut, United States

• Designed and executed an engaging website to effectively showcase the Heart Strong program, embodying its mission and values.
• Composed comprehensive technical documentation for IT procedures, reducing average troubleshooting time by 25% and increasing user satisfaction scores by 15%.
• Delivered exceptional technical support to employees throughout the company, employing a diverse range of communication channels, including phone, email, and in-person interactions.
• Implemented a text alert system that increased emergency response efficiency by 90% and reduced downtime during critical incidents by 50%.
• Setting up a maintained a shared printer and deployed Windows desktops in a server environment.

Westbrook, CT

• Provided excellent customer service as a cashier, assisting customers with product inquiries and maintaining a clean work environment.
• Actively participated in inventory checks and contributed to store events.
• Ensured cleanliness and organization of stockroom and production floor.