Derek Dolan Email & Phone Number

County Dublin, Ireland

New South Wales, Australia

New South Wales, Australia

New South Wales, Australia

Northern Rivers

Australia

Full Sales cloud implementation

Byron Bay

-Coordination and implementation of office procedures-Troubleshooting customer’s technical queries-Escalation of cases to relevant technical groups-Marketing Automation-Maintain, enhance and create workflows, functions and configurations within the Salesforce.com environment-Create new reporting capabilities and respond to ad hoc reporting requests as needed-Provide support functions as needed

Sydney, Australia

Autopilot is an easy-to-use software program for your company’s multi-channel marketing automation needs. Delight your customers and convert more leads by creating personalized journeys for your contacts by sending texts, letters, or emails to the right people and at the right time.

Sydney, Australia

Marketo is the global leader in Revenue Performance Management, helping companies increase revenue with marketing automation and sales solutions.

London, United Kingdom

Conduct business process review meetings with internal managementDesign solution (data mapping, object modeling, page layout, work flow, rule logic)Identify customisation needs and work with SFDC architects onsite and offshoreDay-to-day administration of Echo-sign and Salesforce.com, customisation and building E-contractsBuilding relationships with Sales Directors, COO and other –level executives across the globeExecute testing and validation that the salesforce configuration, customisation, data integration meets the requirementsManage projects and review plans, issues and status.Support of Conga Composer, Echosign and Templates

Santry,Dublin

Responsible for:Providing technical support via telephone and other electronic mediums for salesforce.com client representatives.Employing a high level of interpersonal and communication skills to move beyond customer's issues and solve customer's problem.Providing prompt and complete resolution to technical requests and business issues that have been logged by customers or escalated by Tier 1.Working and establishing strong relationships with internal resources as appropriate to comply with customer needs or issuesDocumentation of knowledge base articles to allow users to self diagnose future issuesInstallation of Salesforce with tablet and mobile devicesSupporting the development and maintenance of custom reports and dashboards

Dublin, Ireland

Responsible for:PC maintenance, software installation, and general user support.Experience in NT, both workstation and server and some OS/2.Responsible for all backups on the NT and OS/2 servers and have knowledge of the Arc server package.Managing the activity of an archive report retrieval system and various LAN printer problems, e.g. device failures to logic connections for printers

Dublin , Ireland

Responsible for:Dealing with end user queries over the phone and through MS OutlookCreating and amending end user accounts in MS Exchange server and NT Enterprise AdministratorRestoring profiles, mapping drives, adding and removing users to relevant groups and assigning permissions to servers and folders.Trouble shooting hardware which included Dell desktops and notebooks, and 3rd party client connections to Compaq servers running Citrix and initial diagnosis to identify faulty equipmentMeeting daily and monthly inbound call targetsConfiguring and supporting network and telecommunications infrastructureRestarting network equipment under direction of service desk

Bray, Co Wicklow, Ireland

Responsible for:Providing support for Dell’s system management processes and tools, including virus updates, data backup and restore services, system monitoring processes and system access processes.Providing ongoing support to ensure smooth and efficient customer operations maximizing customer satisfaction.Ascertaining the scope of issues and actively work to resolve them where possible and/or escalate them where they are out of the scope of this jobs purview.Responding to customer technical problems/issues related to hardware or software Received extensive training in hardware and software support, particularly in the W/95 and NT environment.

Bachelor Of Arts (Ba) International Development

Diploma In Web Design

Certificate In Computer Programming