Derek Dolan

Derek Dolan Email and Phone Number

Salesforce Architect @ AIB
County Dublin, Ireland
Derek Dolan's Location
Lennox Head, New South Wales, Australia, Australia
Derek Dolan's Contact Details

Derek Dolan personal email

Derek Dolan phone numbers

About Derek Dolan

Derek Dolan is a Salesforce Architect at AIB. He possess expertise in salesforce.com, cloud computing, data migration, dreamweaver, seo and 15 more skills. Colleagues describe him as "I had the chance to work with Derek on the Echosign project. I always appreciate his fast and straightforward answers and his dedication to solving all our issues. Good luck for your future Derek!" and "I had the pleasure of working with Derek during my time with Stream Global Services. Derek was an excellent support rep, who was well known for both the depth of his knowledge with the Salesforce application, and the easy friendly manner he had with customers and work colleagues alike. He has the ability to switch from customer-facing work to in-depth technical analysis as required, and I would have no hesitation in providing further details in recommendation for him if so desired"

Derek Dolan's Current Company Details
AIB

Aib

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Salesforce Architect
County Dublin, Ireland
Website:
aib.ie
Employees:
10985
Derek Dolan Work Experience Details
  • Aib
    Salesforce Architect
    Aib
    County Dublin, Ireland
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  • Stride Mental Health
    Senior Salesforce Consultant
    Stride Mental Health Mar 2022 - Present
    New South Wales, Australia
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  • Kaizen Ict
    Salesforce Lead Consultant
    Kaizen Ict Mar 2021 - Present
    New South Wales, Australia
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  • Trausteknik
    Salesforce Lead Consultant
    Trausteknik Mar 2020 - Mar 2021
    New South Wales, Australia
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  • My Own
    Salesforce Consultant
    My Own Jun 2019 - Mar 2020
    Northern Rivers
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  • Fliteboard
    Salesforce Consultant
    Fliteboard Jul 2019 - Dec 2019
    Australia
    Full Sales cloud implementation
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  • Tripadeal
    Salesforce Lead
    Tripadeal Jun 2017 - Jul 2019
    Byron Bay
    -Coordination and implementation of office procedures-Troubleshooting customer’s technical queries-Escalation of cases to relevant technical groups-Marketing Automation-Maintain, enhance and create workflows, functions and configurations within the Salesforce.com environment-Create new reporting capabilities and respond to ad hoc reporting requests as needed-Provide support functions as needed
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  • Autopilot Hq
    Technical Support Manager
    Autopilot Hq Aug 2016 - Jan 2017
    Sydney, Australia
    Autopilot is an easy-to-use software program for your company’s multi-channel marketing automation needs. Delight your customers and convert more leads by creating personalized journeys for your contacts by sending texts, letters, or emails to the right people and at the right time.
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  • Marketo
    Lead Support Engineer
    Marketo Feb 2013 - Aug 2016
    Sydney, Australia
    Marketo is the global leader in Revenue Performance Management, helping companies increase revenue with marketing automation and sales solutions.
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  • Groupon Uk & Ie
    Salesforce Business Analyst
    Groupon Uk & Ie May 2012 - Feb 2013
    London, United Kingdom
    Conduct business process review meetings with internal managementDesign solution (data mapping, object modeling, page layout, work flow, rule logic)Identify customisation needs and work with SFDC architects onsite and offshoreDay-to-day administration of Echo-sign and Salesforce.com, customisation and building E-contractsBuilding relationships with Sales Directors, COO and other –level executives across the globeExecute testing and validation that the salesforce configuration, customisation, data integration meets the requirementsManage projects and review plans, issues and status.Support of Conga Composer, Echosign and Templates
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  • Salesforce.Com
    Premier Tier 2 Technical Support
    Salesforce.Com Sep 2010 - May 2012
    Santry,Dublin
    Responsible for:Providing technical support via telephone and other electronic mediums for salesforce.com client representatives.Employing a high level of interpersonal and communication skills to move beyond customer's issues and solve customer's problem.Providing prompt and complete resolution to technical requests and business issues that have been logged by customers or escalated by Tier 1.Working and establishing strong relationships with internal resources as appropriate to comply with customer needs or issuesDocumentation of knowledge base articles to allow users to self diagnose future issuesInstallation of Salesforce with tablet and mobile devicesSupporting the development and maintenance of custom reports and dashboards
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  • Diageo
    Desktop Support Analyst
    Diageo Jan 2002 - Sep 2002
    Dublin, Ireland
    Responsible for:PC maintenance, software installation, and general user support.Experience in NT, both workstation and server and some OS/2.Responsible for all backups on the NT and OS/2 servers and have knowledge of the Arc server package.Managing the activity of an archive report retrieval system and various LAN printer problems, e.g. device failures to logic connections for printers
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  • Aib
    Aib Desktop Support
    Aib Sep 2000 - Dec 2001
    Dublin , Ireland
    Responsible for:Dealing with end user queries over the phone and through MS OutlookCreating and amending end user accounts in MS Exchange server and NT Enterprise AdministratorRestoring profiles, mapping drives, adding and removing users to relevant groups and assigning permissions to servers and folders.Trouble shooting hardware which included Dell desktops and notebooks, and 3rd party client connections to Compaq servers running Citrix and initial diagnosis to identify faulty equipmentMeeting daily and monthly inbound call targetsConfiguring and supporting network and telecommunications infrastructureRestarting network equipment under direction of service desk
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  • Dell
    Desktop Support Analyst
    Dell Jan 1998 - Dec 1999
    Bray, Co Wicklow, Ireland
    Responsible for:Providing support for Dell’s system management processes and tools, including virus updates, data backup and restore services, system monitoring processes and system access processes.Providing ongoing support to ensure smooth and efficient customer operations maximizing customer satisfaction.Ascertaining the scope of issues and actively work to resolve them where possible and/or escalate them where they are out of the scope of this jobs purview.Responding to customer technical problems/issues related to hardware or software Received extensive training in hardware and software support, particularly in the W/95 and NT environment.
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Derek Dolan Skills

Salesforce.com Cloud Computing Data Migration Dreamweaver Seo Ftp Computer Hardware Crm Force.com Html Echosign Conga Troubleshooting Business Analysis Customer Satisfaction Technical Support Sfdc Management Enterprise Software Networking

Derek Dolan Education Details

Frequently Asked Questions about Derek Dolan

What company does Derek Dolan work for?

Derek Dolan works for Aib

What is Derek Dolan's role at the current company?

Derek Dolan's current role is Salesforce Architect.

What is Derek Dolan's email address?

Derek Dolan's email address is de****@****hoo.com

What is Derek Dolan's direct phone number?

Derek Dolan's direct phone number is +141590*****

What schools did Derek Dolan attend?

Derek Dolan attended Kimmage Development Studies Centre, Ibat College Dublin, Institute Of Technology, Tallaght.

What skills is Derek Dolan known for?

Derek Dolan has skills like Salesforce.com, Cloud Computing, Data Migration, Dreamweaver, Seo, Ftp, Computer Hardware, Crm, Force.com, Html, Echosign, Conga.

Who are Derek Dolan's colleagues?

Derek Dolan's colleagues are Bernice Corscadden, Pauric Duffy, Tanushi Sharma, Adrian Doherty, Niamh O'leary, Evana Mcgowan, Nicole Fox Qfa Pib.

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