Derek Dunphy Email & Phone Number

Flagstaff, Arizona, United States

www.alpineartguy.com

Greater Flagstaff Area

Flagstaff, Arizona, United States

•Establish and reach monthly finance and insurance manager goals for automotive sales, service contracts, customer service, and other key benchmarks•Assess whether car buyers need financing and payment options before presenting them with appropriate auto finance plans•Maintain the highest ethical standards serving as a finance director and/or manager who is committed to a high customer satisfaction index (CSI)•Support the auto sales manager during each vehicle purchase and leverage opportunities to offer aftermarket products, service contracts, and insurance programs•Abide by federal, state, and local regulations when preparing paperwork, finalizing financial transactions, setting interest rates, and working with lending institutions•Manage inventory of finance department supplies, including bank, state, and auto dealership forms

Flagstaff, Arizona, United States

•Greet and assist customers entering the showroom floor to present a professional environment that supports automotive sales•Answer questions about new cars, used cars, vehicle performance, applications processes and consult the sales manager as needed•Employ strong communication and interpersonal skills to build rapport when assisting potential customers with their vehicle selections•Maintain an up-to-date customer database to drive current and future automotive sales•Present used and new cars through test drives, demonstrations, and dealership walk-throughs•Leverage negotiation skills without compromising customer satisfaction to carry out the sales process following dealership standards and policies

Florence, Arizona

Taught prisoners the scientific principles and essentials for self reformation, self improvement, and self management-e.g., self awareness, emotional intelligence, social intelligence, cognitive behavioral psychology, self-image psychology, and entry-level neurology, neuropsychology, and psychoneuroimmunology. Tutored prisoners in GED studies.

Phoenix, Arizona Area

Strategically generated sales action plans and qualified potential leads. Made persuasive presentations of company products to prospective clients. Negotiated with potential clients and prepared sales contracts and financing agreements. Ensured excellent customer service satisfaction and good client relationships. Recruited, trained, and managed new employees.

Phoenix, Arizona Area

Served customers by persuasively selling products and meeting customer needs. Serviced existing accounts and established new contracts by recommending changes in products and services. Maintained technical knowledge of products and services and assisted with technical support. Networked and created promotional material to generate new prospective customers. Open and closed retail location. Submitted sales reports and profits to management.

Phoenix, Arizona Area

Served as an intermediary broker between technology professionals and small business customers. Developed a reseller network of information technology professionals through the Chamber of Commerce accountable for interfacing with small business customers to market and provide technical support to clients with specialization on D.P. products. Created standardized and reusable portfolio templates to establish agent-customer communication formats throughout the organization for increased productivity, reduction of costs, and minimization of learning curve relevant to human resources.