Derek E. Email & Phone Number

Regina, Saskatchewan, Canada

Saskatchewan, Canada

Identify, investigate and mitigate risk, threats and vulnerabilitiesEvaluate and certify hardware and software solutions, ensuring they meet government security policies and standardsConfigure, tune and monitor Darktrace Enterprise Immune System and AntigenaProvide consultation and advisement to CISO and Security DirectorsActively manage incident response teamReview all network and infrastructure changes to ensure they are secureLed Microsoft engagement to assess LAPS and PAWS deployments and action recommendationsAssist in the writing and delivery of Threat Risk AssessmentsAssess and validate firewall rulesSecurity lead in penetration testing engagement, tasked with validating and addressing finding

Saskatchewan, Canada

Technical Lead:Technical point of contact for multiple voice deployments(Cisco Unified Communications Application) in business, government, medical and education lines of business. Responsible for design, configuration, deployment including testing. Technical point of contact for multiple Cisco Call Manager version upgrades to current versions responsible for planning, deployment and testing.Technical point of contact for Meraki SDWAN, wireless and switch deployments.Configuration and Deployment ResourceTechnical resource for the configuration and deployment of Juniper EX and SRX lines in provider and education lines of business.Technical resource for the configuration and deployment of Cisco networking equipment including: -switches including 2960, 3850 and small business switch lines -2k and 4k integrated service routers -2504 and 3504 Wireless LAN Controllers -Cisco ISEService Desk:Acted as the service desk VOIP escalation point. Responsible for Severity 1 and 2 tickets handling tickets involving Cisco Call Manager suite including Unity, Unified Call Manager, UCCX, IM&P, Telepresence and Expressways. Redesigned Managed Services Voice Documentation, monitoring and deployment.Developed a Call Manager Certificate update program for Charter voice deployment customers.Solved customer issues from multiple vendors including Cisco, Juniper, Meraki and Watchgaurd with a broad range of technologies (Routing and Switching, VOIP, Security and Wireless)

Regina

Configure and deploy computers using SCCM, Polycom phones and other hardware for use in office and processing plants.Manage users and their permissions through Active Directory, and Adaxsis, including Exchange email and Skype for Business/Lync.Troubleshoot hardware and software issue in office and through chat, phone and remote desktop assistance.

Regina

Installation and repair of telephone, internet and IPTV services over copper pair and fiber. Install residential and commercial Cat 5e/6 cable.

Regina, Sk

Responsibilities include:The accurate entry of an insurance applications into the underwriting process, ordering of medical requirements and issuing of contracts.Knowledge of all individual insurance products Canada Life offers.Maintain relationships with vendors and advisersUnderstanding of risk

Responsibilities included:Handling phone calls from both providers of medical service and insured clients.Providing detailed information on clients group medical, dental, paramedical and prescription drug benefits and claims adjudication.Maintain strict privacy guild lines.

Winnipeg, Canada Area

Responsibilities included:Provided technical support for Microsoft Windows and Macintosh operating system assisting with email and internet connectivity through cable, dial-up and wireless home networkingDeveloped training material for local and international offices Provided senior support for front line CSR's staff with difficult and complex issues through chat, phone and emailHandled customer escalations to supervisor's Preformed call quality monitoring and coachingTrained new hire and existing staff on processes and techniques to handle customer requestsFrequently selected to handle technical calls from VP’s and senior support teams.

Certificate, Computer Systems Networking And Telecommunications, 90.71%

Provides detailed training on Cisco routing and switching configuration, Windows Server 2012 management, Windows 7 and Linux. As well.

Computer Science

Activities and Societies: Delta Upsilon Fraternity