Derek E. Email & Phone Number

Denver, Co, Us

Broomfield, Colorado, United States

o Work closely with clients to understand their specific operational workflows, challenges, and requirements.o Lead the end-to-end technical implementation process, from requirements gathering and solution design to system configuration, testing, and go-live.o Maintain clear and comprehensive documentation of the implementation process, configurations, and customizations.o Collaborate with cross-functional teams, including project managers, engineering teams, sales teams, and customer support, to ensure a coordinated and successful implementation process.o Configure ZOLL software based on client specifications, including system settings, data integration, custom workflows and custom features.o Provide technical guidance and expertise to clients on best practices for using the software effectively and efficiently.o Troubleshoot and resolve escalated technical issues that arise during the implementation process, working closely with clients and internal teams to ensure prompt resolution.o Collaborate with product development teams to relay client feedback and contribute to the enhancement of software features and functionalities.

Broomfield, Colorado, United States

Broomfield, Co

o Team Lead Implementation Engineer/ IT Consultant for Fire and EMS Industryo Architect and designed solutions and systems to meet client business needso Contracted IT Deployments and System Design for clients with variable environmentso Implemented and managed SaaS and PaaS systems within AWSo Provided best practices for security and monitoring within customers systemo Maintained HIPAA and regulatory compliance within all environmentso Developed scripted automation processes to streamline systemso Team Lead and escalation point for IT Services and infrastructure

Broomfield, Co

o Software support for EMS industry requiring a high level of urgencyo Troubleshooting Windows desktops / servers, network components, Microsoft SQL databases, Web Servers, Virtual environments, medical devices, Crystal Reporting, iOS apps, AVL Navigation, AWS Hosted Servers, SaaS products, cellular modems and network securityo Regularly perform database server upgrades and migrationso Developed internal technical training for new cloud SaaS product built on Couchbase

Denver, Co

o Managed server, all company machines and POS systemso Installed, maintained and monitored network IP Surveillance Cameraso Regularly performed system maintenance and troubleshootingo Maintained PCI compliance and network security

Greater Denver Area

o Built and maintained Ecommerce websiteo Tracked and managed all analytics, advertising and marketingo Developed organization and logistics for order fulfillmento Rebuilt inventory database for compatibility with website

o Controlled operations for a startup Amazon affiliate ecommerce companyo Managed a team of ten people to reach weekly business goals.o Responsible for IT, digital marketing, inventory database, operations budget, performance, human resources and quality control.