Derek Elmore Email & Phone Number

Santa Rosa Beach, Florida, United States

➤ Spearheaded initiatives to optimize revenue for both the business and partner homeowners.➤ Effectively communicated market trends and strategies to homeowners, tailoring interactions to meet their individual needs.➤ Worked in tandem with the marketing team to develop and execute new promotions and email campaigns.➤ Employed Beyond Pricing and Key Data to identify market trends and assess rental listings that required adjustments.➤ Conducted in-depth analysis of rental listings, determining necessary changes such as pricing adjustments, scheduling new photographs, editing descriptions, and resolving errors with system integration.➤ Worked closely with the Home Analyst to provide annual rental projections and address inquiries from new and potential clients.➤ Directed efforts to surpass paid occupancy targets, consistently outperforming the 30A rental market and exceeding local market benchmarks, as well as surpassing 2022 performance throughout tenure.

Santa Rosa Beach, Florida, United States

➤ Communicated effectively with homeowners and vendors in a professional and timely manner.➤ Coordinated with housekeeping, cleaning vendors on a daily basis to ensure quality and prompt guest check-ins.➤ Responded quickly to all guest requests in a caring, friendly and professional manner and consistently followed up to ensure guest satisfaction that exceeded service standards.➤ Trained new Property Managers and provided support in daily challenges.➤ Contacted sales leads for potential new homeowners to provide accurate information about the rental program.➤ Provided daily leadership, particularly in times of the Office Leader’s absence.

Santa Rosa Beach, Florida, United States

Santa Rosa Beach, Florida, United States

➤ Oversaw front desk operations, bike rentals, housekeeping, and maintenance staff to optimize revenue and profitability while achieving and maintaining a 98% guest satisfaction score.➤ Assumed responsibility for forecasting and delivering key reports to leadership, including monthly forecasts, annual budget plans, and monthly P&L reviews.➤ Responsively addressed all guest requests in a courteous, empathetic, and professional manner, consistently following up to ensure guest satisfaction that surpassed service standards.➤ Conducted annual performance appraisals for employees, established targets, and provided support for career development initiatives.➤ Evaluated work procedures, revised standards, and identified strategies for enhancing operational efficiency and effectiveness.➤ Reviewed and developed guest history records to elevate personalized service for repeat guests, resulting in increased guest loyalty.

Santa Rosa Beach, Florida, United States

Work with a team to achieve and maintain some of the highest customer service ratings within the entire companyDemonstrate the ability to thrive in a fast-pace work environmentReview daily cash and credit card transactions to ensure accuracyFrequent use of Microsoft Word, Excel, and OutlookMaintain inventory to ensure maximum efficiency within the departmentAnalyze occupancy data and generate schedules accordingly for 8-10 employeesProvide lateral service on a daily basis to multiple departmentsTrain and supervise employees

Demonstrated superior customer serviceExercised problem resolution on a daily basisExcel in a true team environmentAssisted with front desk operationsDemonstrated the ability to prioritize in a high-pace work environmentTrained new employees

Operated golf course maintenance equipmentTrained new employeesDemonstrated responsibility for precision tasks

Managed clothing store and supervised other sales representativesDemonstrated outstanding sales abilityAccounted for store receipts, close-outs and depositsFacilitated merchandise display and stocking

B.S., Economics

Associate Of Arts (A.A.)

Education record