Derek Enz Email & Phone Number

-Testing of software as it is released into Branched pre-releases, updates-testing, or as it appears in a supported public release-Acting as a bridge between users and developers that aids in fixing and closing bugs-Participating in test days to co-ordinate focused testing on a specific feature or component

Huntington Beach, California, United States

On-call technology support to educational foundation serving at-risk youth in Orange County. -Installing hardware and software for classroom and foundation staff.-Maintaining and repairing technological equipment and peripheral devices.-Identifying and troubleshooting problems with hardware and software-Coaching end-users on the proper use of hardware and software

Brea, California, United States

Tech support for teachers, students, and district staff ensuring efficient and cost-effective use of Mac, Windows, and Linux software.-Set up workstations with computers and necessary peripheral devices-Set up and maintain multiple large computer labs for student use. -Check computer hardware to ensure the functionality-Install and configure appropriate software and functions according to specifications-Develop and maintain local networks in ways that optimize performance-Ensure security and privacy of networks and computer systems-Provide orientation and guidance to users on how to operate new software and computer equipment-Organize and schedule upgrades and maintenance without deterring others from completing their work-Perform troubleshooting to diagnose and resolve problems -Maintain records/logs of repairs and fixes and maintenance schedule-Identify computer or network equipment shortages and place orders

Fountain Valley, California, United States

-Answering customer questions, and respond to complaints. -Frontline support for clients and customers to ensure customer satisfaction-Provide detailed information to the consumer about the technical specifications of the computer hardware/software.-Advise customers on technical matters in order to recommend appropriate computer configurations.-Investigate new products in order to make recommendations to clients.-Advise customers on technical matters in order to recommend appropriate computer configurations.-Contract development and price negotiation.-Provide technical support after merchandise is purchased.