Sales Manager
* Managed sales and operations throughout the entire store.* Developed and trained supervisors. * Handled personnel changes including recruiting, hiring, termination, alarm code and store keys access.* Maintained employee schedule.* Drove store sales, obtaining nation leading metrics in the process across multiple periods/quarters which include customer conversion, comp, attainment to budget, and NPS/customer satisfaction.* Maintained millions of dollars of inventory and loss prevention to company low shrink in key categories by implementing and sustaining proper MPP techniques, including alarming and use of security devices, as well as driving customer engagement.* Managed tech services center, including PC and printer sales, repair, setup, etc. Personally handled customer computers and built a reputable repair center by coaching associates.* Guided print department including design, editing customer files with Photoshop, production, quality checking, order pickup, Amazon returns, UPS shipping, supplies orders, etc.* Documented and maintained all essential business records, including inventory, shrink tracking, in transit reports, write offs, store transfers, voided transactions, returns, purchase orders, etc.* Opened and closed the store throughout the week, which included setting up and taking down register tills, opening/closing security gates, perimeter walks, arming/disarming alarm panels, store recovery, etc.* Maintained cash office operations including twice daily safe counts, till maintenance, money balancing, deposits, change orders, post void reports, customer returns reports, petty cash reports, key logs, Garda pickups, securing store keys, etc.* Cultivated the customer experience, ensuring proper engagement and providing the best possible solutions.* Worked with property owner to manage building repairs and maintenance.* Drove repeat business by utilizing tools such as Sales Force and developing personal connections with customers.
