Derek Frame Email & Phone Number

Glasgow, Gb

Edinburgh, United Kingdom

Rbs Edinburgh

Managing a team of 6 direct reports and up to 10 engineers to provide network connectivity in a critical, financial data centre environment. Ensuring that client and employee expectations are met and exceeded in providing a quality service throughout the project lifecycle. Responsibilities include:- leading the project teams, motivating them to deliver the project objectives successfully, thus ensuring that projects are planned and delivered in accordance with company and customer processes, procedures and statutory obligations, taking overall responsibility for project quality, throughout the project lifecycle- successfully managing customer projects to time, cost, quality and agreed gross profit, throughout the natural business cycle, in accordance with company objectives and standards, whilst ensuring exceptional customer satisfaction.- working closely with the Design and Estimating team to support the design and quotation processes, providing input and facilitating a presales to delivery handover- ensuring provision of timely and accurate internal and customer project reporting- operating at all times with regard to the Health & Safety of employees and third parties, ensuring consistency with company and statutory obligations- facilitating visual management and LEAN techniques to improve workflow and reporting- line management and appraisal of staff to set and objectives and development standards including training and mentoring- championing innovations and improvements to the business and it’s processes

Rbs Edinburgh

Managing a team of 6 direct reports and up to 10 engineers to provide network connectivity in a critical, financial data centre environment. Ensuring that client and employee expectations are met and exceeded in providing a quality service throughout the project lifecycle. Responsibilities include:- leading the project teams, motivating them to deliver the project objectives successfully, thus ensuring that projects are planned and delivered in accordance with company and customer processes, procedures and statutory obligations, taking overall responsibility for project quality, throughout the project lifecycle- successfully managing customer projects to time, cost, quality and agreed gross profit, throughout the natural business cycle, in accordance with company objectives and standards, whilst ensuring exceptional customer satisfaction.- working closely with the Design and Estimating team to support the design and quotation processes, providing input and facilitating a presales to delivery handover- ensuring that the necessary project practices are in place, used to deliver all projects and developed in line with recognised best practice.- maximising the revenue from projects through scope growth and variation orders- ensuring provision of timely revenue and cost prediction, business planning, revenue generation, and collection is managed for the projects at all times.- accurately managing Earnings Based Accounting [EBA] for assigned profit centres, delivering planned profitability per project- ensuring efficient use of labour from resource pools including the Service Centre and third party suppliers using business tools and processes.- assisting the Service Delivery Manager, Key Account Manager and Pre-sales team in pursuing new business leads and in the preparation of competitive tenders or pricing with regards to design, procurement, working methods and resourcing.

Installation, termination and testing of an ITT Cannon voice and data network which included Cat 6 and fibre optic connectivity for a large financial client. Installation of active equipment including switches, servers and routers. Patching of all voice and data including the installation and commissioning of Scotland’s first ‘iTRACS’ (www.itracs.com) intelligent cable management system.

Managing and controlling all elements of a customer support helpdesk. Responsible for monitoring customer Service Level Agreements (SLA’s) as well as monthly financial and Key Performance Indicator reporting. Reporting and monitoring helpdesk performance in relation to internal SLA’s (Remedy) including procedure formulation and improvement.

Providing 1st and 2nd line network support for a range of ISP, ASP and Telecoms bandwidth providers. Monitoring, responding and providing fault resolution via Remedy helpdesk system to meet customer SLA’s. Installation of racks, servers, routers and related infrastructure. Installation, testing and maintenance of fibre and copper circuits. Remote hands tasks including router/switch configuration, server configuration, server backups and fault resolution. Internal network maintenance and administration.Knowledge of TCP/IP, WAN/LAN, ADSL, SDH, ISDN, Cisco IOS, Microsoft Windows administration (NT, 2000, XP) and pc and printer hardware installation and repair. Possess good working knowledge of UPS power systems and other datacentre infrastructure including HVAC, fire detection and fire suppression.