Derek Fredrick Email and Phone Number

-Develop and support base ATM images to be utilized by the Diebold Nixdorf North America Service Organization-Creating software packages for consistent installation with efforts to reduce installation time-Provide and discuss technical information relevant to technical issues-Maintaining of a software repository as it relates to the Release Management-Provide direction and support to Project Management teams as they prepare for customer implementations-Provide technical… Show more -Develop and support base ATM images to be utilized by the Diebold Nixdorf North America Service Organization-Creating software packages for consistent installation with efforts to reduce installation time-Provide and discuss technical information relevant to technical issues-Maintaining of a software repository as it relates to the Release Management-Provide direction and support to Project Management teams as they prepare for customer implementations-Provide technical troubleshooting and escalation to resolve customer or systems product issues-Interface with Product Management, Service Operations, and Field Service teams to integrate new service offerings-Participate in establishment of operations standards and procedures-Provide support and guidance to sales team to ensure technical accuracy, software capability and adherence to established professional service and software standards-Responsible for all activities relating to a Diebold Nixdorf's systems implementations, customization and upgrades as defined by the Release Management policy-Advise Product Management of defects and provide customer input on suggested improvements Show less

-Part of a Tier 1 team that goes out to different military bases to install computers, upgrades machines, handles deployments, ghost's machines and upgrade networks that are out of date.-Monitor, operate and maintain hardware, software, and networks for a computing platform for all military installations supported by NMCI (Navy Marine Corps Intranet)-Configure, assemble, install laptops, microcomputers, workstations and/or peripheral equipment.-Perform first line support for service… Show more -Part of a Tier 1 team that goes out to different military bases to install computers, upgrades machines, handles deployments, ghost's machines and upgrade networks that are out of date.-Monitor, operate and maintain hardware, software, and networks for a computing platform for all military installations supported by NMCI (Navy Marine Corps Intranet)-Configure, assemble, install laptops, microcomputers, workstations and/or peripheral equipment.-Perform first line support for service interruptions such as printer routing, power outages, wiring problems, malfunctioning servers and escalate unresolved problems to expedite resolution.-Upgrade, modify, replace hardware, software and network components. Show less

Private IT contractor for Cisco Systems, Inc. Government Sector (GTTS) - Receive and document calls to the service desk - Troubleshoot and resolve tickets, Use an incident tracking application to manage desktop incidents.- Resolve IT problems, such as upgrading and replacing workstations and other equipment. - Set up new desktop, laptops and Mac devices with Corporate Cisco Operating image and then encrypt and harden unit for use in government sector. - Troubleshoot… Show more Private IT contractor for Cisco Systems, Inc. Government Sector (GTTS) - Receive and document calls to the service desk - Troubleshoot and resolve tickets, Use an incident tracking application to manage desktop incidents.- Resolve IT problems, such as upgrading and replacing workstations and other equipment. - Set up new desktop, laptops and Mac devices with Corporate Cisco Operating image and then encrypt and harden unit for use in government sector. - Troubleshoot connectivity problems & map network drives and printers- Create and maintain images for laptops and other devices, perform research as needed for problems beyond direct company means along with managing clients expectations Show less

Boom Operator for the KC-10 Aircraft stationed at McGuire AFB NJ -Performed in-flight refueling aircrew duties. Checked forms for equipment status. Performed visual and operational check of air refueling and associated systems and equipment.-Performed preflight, through-flight, and post-flight inspections. -Accomplished preflight and post-flight records and reports. Performed in-flight operational check of air refueling systems. -Directed receiver aircraft into air refueling… Show more Boom Operator for the KC-10 Aircraft stationed at McGuire AFB NJ -Performed in-flight refueling aircrew duties. Checked forms for equipment status. Performed visual and operational check of air refueling and associated systems and equipment.-Performed preflight, through-flight, and post-flight inspections. -Accomplished preflight and post-flight records and reports. Performed in-flight operational check of air refueling systems. -Directed receiver aircraft into air refueling position. Operated in-flight air refueling controls and switches to safely affect contact between tanker and receiver aircraft-Computed and applies weight and balance data, procedures, and techniques. Ascertains fuel, personnel, cargo, and emergency and special equipment weight and distribution to compute aircraft weight and balance. Ensured aircraft is properly loaded within safe operating limits and provides weight and balance data for computing takeoff and landing data.-Completed weight and balance forms for flight. Prepared and verifies load plans, directs cargo loading, and unloading operations, and inspects aircraft load to ensure hazardous cargo compliance and weight and balance status of aircraft. Ensured adequate safety equipment and passenger comfort items are on aboard aircraft. Show less

-Maintain, Repair, and service products aligning with customers request. -Act as a brand ambassador for both the Geek Squad and Best Buy brands. -Act as the solutions expert, the Consultation Agent manages the Geek Squad check-in and check-out experience for customers and helps them find the complete solution that works for them. -Coach the sales team, building trust and explaining services and technology to help meet all customer needs. -Have a knowledge of… Show more -Maintain, Repair, and service products aligning with customers request. -Act as a brand ambassador for both the Geek Squad and Best Buy brands. -Act as the solutions expert, the Consultation Agent manages the Geek Squad check-in and check-out experience for customers and helps them find the complete solution that works for them. -Coach the sales team, building trust and explaining services and technology to help meet all customer needs. -Have a knowledge of services, technology and business group strategies. -Work in partnership with the sales team ensures no customer is ever left unserved or underserved Show less