As the Lead Cyber Defense Analyst, I oversee the organization's defensive security posture while driving innovation to advance our cybersecurity solutions. My role involves performing advanced threat detection, ensuring compliance with regulatory requirements, and operationalizing cyber defense tools. I conduct rigorous product testing, maintain and enhance security features, and deploy solutions to protect our digital assets. Collaborating closely with the broader Information Security team and other business units, I lead the configuration and management of advanced cyber defense systems to align with the organization's strategic objectives.

Professional Profile:• Dedicated Helpdesk Professional offering technical support in an 8,000+ user environment.• Demonstrates a keen ability to learn quickly and retain knowledge, striving for continual improvement and development.• Effectively manages multiple priorities with meticulous attention to detail in a fast-paced setting.• Quick to learn new technology and systems.• Possesses strong interpersonal skills and excels in both written and oral communication, fostering effective collaboration.Professional Experience:• Provide technical support, resolving basic and advanced routine user hardware and software issues, including desktop computer hardware and software, and enterprise system software.• Create and manage new user accounts, passwords, and privileges/rights as directed by system administrators.• Deliver professional, courteous, prompt, and accurate support and solutions to users.• Disable and terminate AD user accounts.TECHNICAL SUMMARY• Platforms: Windows, Linux, Mac OS X, iOS, Windows Server AD • Networking: LANs / WANs / TCP/IP, VoIP, DNS, HTTP, Wireless / VPN• Hardware: iPads, iPhones, Desktops, Laptops, Printers, Scanners, AV systems • Applications: ServiceNow, MobileIron, H1 Salesforce, Ansible Tower, Carbonite, Citrix, Exchange Admin Center On-Premise/365, Cisco Unity Connection Administration, Cisco Unified CM Administration, SCCM, PowerShell

Audio Visual Quality Control• Conduct thorough quality control checks on audiovisual equipment and systems to ensure optimal performance and reliability.• Test and troubleshoot audiovisual components such as projectors, screens, microphones, speakers, and control systems to identify and rectify any issues.• Verify the functionality and integrity of audio and video signals, ensuring proper synchronization and clarity.• Calibrate and adjust audiovisual settings, including resolution, aspect ratio, color balance, and sound levels, to meet established standards.• Inspect cables, connectors, and other hardware for signs of wear or damage, replacing or repairing as necessary.• Document quality control procedures, test results, and equipment configurations for reference and future troubleshooting.• Collaborate with audiovisual technicians, engineers, and other team members to address quality issues and improve overall system performance.• Stay informed about industry trends, advancements in audiovisual technology, and best practices for quality assurance.• Provide training and guidance to end-users on proper operation and maintenance of audiovisual equipment to ensure optimal performance and longevity.

• Proficient in the setup, operation, and troubleshooting of audiovisual equipment, including projectors, screens, microphones, speakers, and control systems.• Skilled in configuring audio and video signals for optimal clarity and synchronization.• Experienced in conducting quality control checks to ensure the reliability and functionality of AV systems.• Knowledgeable about cable management and equipment maintenance to prevent downtime and ensure safety.• Capable of collaborating with clients and event organizers to fulfill AV requirements and deliver seamless presentations or events.• Familiar with industry-standard software and tools for audiovisual production and post-production tasks.• Excellent problem-solving abilities and a proactive approach to identifying and resolving technical issues.• Strong communication skills and a customer-focused mindset, ensuring positive interactions with clients and colleagues.• Adaptable and able to work effectively in fast-paced environments, including live events and productions.• Committed to staying updated on emerging AV technologies