Derek Cantu Email & Phone Number

San Antonio, Texas, United States

Communicate with associates and candidates to coordinate high volume hiring events consisting of 100+ individuals per day.Handle confidential information through designated softwares to manage individual accounts and process individuals.Audit hiring events and individual information for errors to ensure policy compliance and resolve any escalations that may occur.Ensure individual interaction with associates and candidates is handled with empathy while maintaining company policies for hard to make decisions.

United States

Mediate with businesses to understand rulings and changes made to processes, and use leadership skills to communicate with peers to implement new processes as soon as possible and as effectively as possible.Analyzed an average of 400 media pieces per day, according to defined client and moderation guidelines, by leveraging tools and SOP's.Collaborating with peers to collectively develop a plan of action to streamline issues faced by clients and moderation teams by facilitating group discussions, summarizing and presenting possible solutions to the group, and reaching a consensus.Improved customer satisfaction by 94%, as measured by the CSAT (Customer Satisfaction Score) metric, by resolving over 120 customer tickets regarding product purchases, returns, and inquires, per day in a manner that is satisfactory to both the company and customer through the use of strong communication, conflict resolution, and mediation.Facilitate complex relationships in Business to Business communication in order to resolve technical issues with software and/or hardware, as well as complaints, through tickets, emails, calls, and live chat.Serviced customer tickets and calls in an organized and timely manner from a work-from-home environment using Jira and Zendesk, resulting in a decrease in customer response time by 60% with a 98% customer satisfaction score.

San Antonio, Texas, United States

Use creative and analytical thinking skills to resolve customer inquiries and provide recommendations and use cases for products to increase customer satisfaction by 91%.Create tickets for products returned in-store as well as through mail that contain all pertaining information of the product as well as why it was returned by manipulating and editing the order database.Employ keen memorization skills and leadership skills through the use of team meetings and document management so that incorrect customer returns decreased by 21% and communicate.

San Antonio, Texas, United States

Decreased work related injuries by 73% by identifying hazards and taking initiative to assist peers and helping customers unload and load heavy items.Using critical thinking skills to ensure maximum customer satisfaction via meeting and possibly exceeding customers demands to the best of the company's ability.Communicate between departments to decrease idle time by 87% and guarantee an effective workflow in the workplace.

Mission, Texas, United States

Thrive in a fast paced environment and exceed an item scanned per minute count of 32.Give phenomenal customer service by aiding customers during checking to decrease losses by 43% and to increase customer retention.

Mission, Texas, United States

Bachelor'S Degree, Computer Science

High School Diploma, 3.8 Gpa