Derek Gano Email & Phone Number

Allentown, Pennsylvania, United States

Allentown, Pennsylvania, United States

-Manages daily operations of the business alongside owner and improves efficiency of Customer communications, computerizing activities, and tracking confidential records and documents.-Organizes office functions to provide administrative support to all levels of the business, offering conflict-resolution where needed.-Handles all inventory management and ordering, sourcing cost effective resources for office’s growing needs.

Bethlehem, Pennsylvania

■ Ensure departmental and individual goals are met and Customers are satisfied. Accurately and efficiently record Customer purchase order data into Oracle.■ Process service calls. Actively support the Sales team and other internal Customer goals.■ Responsible for the researching and handling of Customer credits and returns. Takes ownership of problems by, identifying Customer's needs, clarifying information, researching and providing an alternative or solution.■ Handle Customer complaints and requests professionally and efficiently; escalate issue based on severity of complaint.

Breinigsville, Pa

Team Leader■ Work to identify routine problems and conflicts within the team. ■ Identify and work with supervisor to resolve productivity, participation and conflict among team members.■ Ensure team roles are fulfilled and tasks are completed in a timely manner by conducting weekly check-ins. ■ Serve as the team “go-to” for daily business issues by participating in daily and weekly operational reviews with leadership team.■ Coach team members toward self-improvement and self-development and improve cross training with team members to better understand each other's job functions.Account Order Coordinator■ Serve as a customer advocate by managing orders sent to SAP via EDI directly from the customer and via the delivery agent's handheld device. Ensure orders invoice correctly so as to not affect sales rep commissions.■ Independently work with all levels of Nestle to resolve customer issues, warehouse issues, and/or issues with supply chain and master data, which negatively influence the customer.■ Analyze the root cause of issues impacting the customers and recommend creative solutions to these issues. Provide recommendations for system, policy and procedure enhancements.■ Train and develop new team members to adequately perform the everyday responsibilities and tasks needed to be successful

Easton, Pennsylvania

-Verified upcoming reset plan-o-gram capacities, entered new item distributions, and worked with the ISE team during resets to ensure new items had locations and all capacities were validated. -Also, inspected shelves, checked counts and ensured the best in stock position while limiting overstocks.-Worked with Non-Perishable manager everyday to ensure tasks completed and other grocery associates are aware of what is expected of them.-Associate of the Year in 2014

Easton, Pennsylvania

-Anticipated entered orders, checked dates, changed pricing of items going out of code, and removing dated items for processing.

Easton, Pennsylvania

-Proven ability to prioritize multiple tasks according to importance and willingness to multitask as needed.-In charge of scanning in vendor products and providing invoices to customer. In charge of return authorizations of vendor products.-Safe and efficient storage and pulling of inventories with forklift, pallet jack, and hand truck.-Carried out re-merchandising, and price markdown duties

-Anticipated entered orders, checked dates, changed pricing of items going out of code, and removing dated items for processing.

Esaton, Pennsylvania

Easton, Pennsylvania

-Assessed with Executive Assistant to construct plans for the President.-Classified customers into various insurances based on need. -Communicated with President to discuss his agency's long term and short term goals.