Derek Gilmore Email and Phone Number

Helping public sector customers modernize their network architecture by moving their network edge to the cloud. Cloudflare's platform allows unifying various on-prem, in cloud, multi-cloud, or hybrid applications behind a single, cloud-native, network edge solution for security, reliability and performance.Key Achievements:•Successfully remediating "Under Attacks" for United States public sector entities leveraging Cloudflare Application Security and Network DDoS solutions •Working with SLED customers to develop security focused architecture to support digital transformation journey.

Responsible for providing Enterprise and United States Federal Government Citrix Cloud customers with architecture, design, and implementation guidance to accelerate their cloud journey. Work closely with the internal Product Management, Engineering, and Technical Support to drive innovation in Cloud services.Key Achievements• Primary Citrix subject matter expert assisting more than fifty customers transition from on premise Citrix environments to public cloud solutions with resource locations primarily located in Azure, Azure Gov, AWS, and Google Cloud Platform. • Authored numerous customers facing best practices and design guides for Citrix Virtual Apps and Desktop products. • Conducted internal training sessions for Customer Success and Technical Account Management on numerous Citrix and Microsoft products. • Worked with global counterparts to improve post sales onboarding and adoption motions with the goal of driving Citrix Cloud services growth. • Awarded Q3 2021 Above and Beyond Award for contributions to the Global Customer Success team.

Systems architect responsible for both large scale professional services engagements, and internal engineering efforts. Primary consultant working with client IT leadership to develop virtualization and cloud deployment strategies tailored to specific business requirements. Technical point of contact for VCPI executives and senior sales staff. Certified subject matter expert for all Citrix technology utilized by the company. Key Achievements• Designed virtualized environments for 60+ clients, migrating from various legacy Citrix farms to new Citrix Virtual Apps and Desktops 1906.2 farms. • Implemented Citrix Workspace Environment Manager to improve session performance, and administrative flexibility.• Built new Access Gateways for all clients on a Netscaler 12.0, and was responsible for client migrations from various legacy Storefront/ Web Interface and NetScaler configurations. • Rebuilt all hosted client PVS images as Citrix Enterprise Layer Management Layered Images, and implemented an efficient image update process utilizing Citrix App Layering. • Implemented Microsoft FSLogix on Windows 2019 clustered file servers built on Pure storage arrays to create a superior Office 365 user experience while alleviating IOPs and storage on our primary NetApp SAN. • Created in depth technical documentation relating to migration projects for junior engineering staff, and conducted training sessions across functional areas on new technology.

Managing a team of engineers tasked with the design, implementation and support of VCPI’s multi-tenant hosting environment. Working closely with engineering management to ensure that the SE roadmap aligned with overall business strategy. Responsible for mentorship and evaluation of all members of the engineering team.Key Achievements• Analyzing and defining new and potential clients’ I.T. strategy by working with client leadership and determining system architecture requirements required to achieve business goals.• Implemented a consolidated technical documentation platform used by all departments in the company. • Significantly streamlined the process of project work at VCPI by identifying and transitioning administrative overhead tasks to lower tiered engineering resources which have freed up over 250 hours of Tier 3 engineering time per month. • Create team strategies to establish and communicate project deliverable, timeframes, and benchmarks for clients.• Migration of entire existing VMWare environment to new HyperV environment to reduce overhead by $370,000 a year on licensing alone. • System engineering representative to the Change Advisory Board.• Assisted with the creation, design, and implementation of VCPI’s secondary datacenter in Denver, Colorado.

Responsible for the design, testing, and implementation of IT solutions for long-term healthcare clients. Created client environments using primarily VMWare and Citrix technologies. Tasked with resolving escalated incidents relating to system infrastructure forwarded from triage support levels. Key Achievements• Administrated VMWare 5.5 and 6.0 environments consisting of 2300 unique hosts for clients located nationwide. • Member of the Citrix Migration team that was responsible for upgrading all existing clients to XenApp 6.5 and Windows Server 2008R2.• On-boarded seven new clients, which consisted of application discovery, environment architecture, internal and user acceptance testing, deployment, and issue resolution.• System engineering resource for Cisco Nexus migration project to help improve network stability and reliability for our clients by retiring aging network core.

Provided engineering level support for over 300 applications hosted at VCPI. Worked with client IT staff to test and implement new applications, as well as provided application consults for clients working with outside vendors. Key Achievements• Introduced Citrix best practices for published applications to create better application monitoring and reporting via Microsoft SCOM. • Implemented Group Policy based shortcuts to reduce Citrix published application footprint in order to increase desktop user experience. • Updated and maintained over 60 client server images for VMWare and XenServer hosts. • Extensive experience working with outside vendors for client projects and support issues.

Technical lead for the loan origination and check reconciliation software for State Farm Bank. Responsible for extensive regression testing of finance application updates, off-site vendor coordination, building support documentation repository, and day to day support of the Bank’s internal infrastructure.Key Achievements• Architected, implemented, and administrated the first Citrix environment for State Farm Bank that is utilized by over 600 users in 3 distinct enterprise locations across the country, which resulted in the direct savings of over $100,000 in hardware costs alone. • Responsible for the migration of financial applications from physical hardware to virtualized VMWare hosts to reduce overhead. • Organized testing efforts for loan closing system by creating testing documentation for two distinct environment architectures to improve communication and decrease time requirements.• Streamlined application update procedures to provide faster application development turnaround into production for business partners.• Designed and implemented testing solutions to prevent Bank Loan Center disruption due to enterprise level application updates. • Orchestrated DR procedures for State Farm Bank to ensure Business Continuity Plan was met.

Recruited to assist with the enterprise project to migrate from a SunOne based directory solution and implement Microsoft’s Active Directory Application Mode LDAP server. Performed analysis, development, and regression testing for account provisioning interfaces and methods. Collaborated with outside data source providers in order to streamline identity data flow through several systems, such as MIIS, PeopleSoft, and Active Directory. Provided support and documentation for any “in-house” developers wanting to use the global directory as the data warehouse for their applicationsKey Achievements • Instrumental in the completion of the directory conversion project that was reported by Six Sigma to have a savings of over $1.1 million annually. The project was later presented at Microsoft’s Directory Experts Convention as an example of an enterprise scale directory conversion to AD/AM. • Successfully provided "Mission Critical" level support for the directory and two related applications, used daily by customers worldwide. • Recognized for outstanding quality customer service with numerous customer support recognitions and personal commendations from several other business units. • Proposed and implemented new process by which the creation of SharePoint and Personal Share were automated into the account creation procedure, thereby increasing savings and efficiency for the corporate registrations department.• Member of design and implementation team for the Caterpillar Look Up Everyone System (CLUES) which was a Java/C++ web directory used for company-wide personnel searches, and organizational diagramming.