Derek Graff
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Derek Graff Email & Phone Number

Program Manager, Voice of Customer, Lyft at Lyft
Location: Nashville Metropolitan Area, United States 6 work roles 1 school
1 work email found @lyft.com LinkedIn matched
✓ Verified August 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email d****@lyft.com
LinkedIn Profile matched
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Current company
Lyft
Role
Program Manager, Voice of Customer, Lyft
Location
Nashville Metropolitan Area, United States
Company size
1 employees

Who is Derek Graff? Overview

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Quick answer

Derek Graff is listed as Program Manager, Voice of Customer, Lyft at Lyft, a with 1 employees, based in Nashville Metropolitan Area, United States. AeroLeads shows a work email signal at lyft.com and a matched LinkedIn profile for Derek Graff.

Derek Graff previously worked as Program Manager at Lyft and Senior Team Lead, Customer Differentiation at Lyft. Derek Graff holds Bachelor Of Arts (B.A.), Business Administration And Management, General from Florida Gulf Coast University.

Company email context

Email format at Lyft

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{first_initial}{last}@lyft.com
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AeroLeads found 1 current-domain work email signal for Derek Graff. Compare company email patterns before reaching out.

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Profile bio

About Derek Graff

A results driven leader motivated by the growth and development of people. Embody a human centered approach to building engaged teams that out perform company targets. Decision-making rooted in data to focus on the most effective and impactful solutions. Proven track record in team building, program management, data analysis, and deliverable outcomes.

Listed skills include Retail, Customer Service, Sales, Sales Management, and 1 others.

Current workplace

Derek Graff's current company

Company context helps verify the profile and gives searchers a useful next step.

Lyft
Lyft
Program Manager, Voice of Customer, Lyft
185 Berry Street, San Francisco, CA 94107, US
Website
lyft.com
Employees
1
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6 roles

Derek Graff work experience

A career timeline built from the work history available for this profile.

Program Manager

Current
Lyft

San Francisco, Ca, Us

Aug 2021 - Present

Senior Team Lead, Customer Differentiation

Lyft

San Francisco, Ca, Us

Feb 2018 - Aug 2021

Technical Support Team Lead

Lyft

San Francisco, Ca, Us

Responsibilities: - Directing a team that primarily focuses resolving escalated troubleshooting issues from customer support.- Transitioning of ownership of current JIRA escalation process to develop more efficient operating rhythms.- Transitioning of Insta-Bug identification process while partnering w/Client Release team.- Onboarding of new team members to operate outside of current Customer Experience expectations.- Developing Specialists and agents to build a bench of future leaders. - Working to build the bridge between Customer Experience & Trust and other lines of business within the organization.

Mar 2017 - Feb 2018

Customer Experience Team Lead

Lyft

San Francisco, Ca, Us

Responsibilities:- Leading a team for escalated customer support. - Driving results to improve the customer experience efficiently and effectively.- Building new processes for daily operating rhythms, solving customer support issues and training teams.- Improving current processes using a critical view driving the highest impact with the most efficacy. - Building out a new team of technical support agents to be cross-functional in solving for customers.

Jul 2016 - Mar 2017

Department Manager Men'S Tailored Clothing & Furnishings

Nordstrom

Seattle, Washington, Us

Nov 2012 - Aug 2016
Team & coworkers

Colleagues at Lyft

Other employees you can reach at lyft.com. View company contacts for 1 employees →

CB Christopher Broome Christopher Broome Colleague at LyftOrlando, Florida, United States View → HD Hugo David Colman Ordaz Hugo David Colman Ordaz Colleague at LyftNew York City Metropolitan Area, United States View → RM Ricardo Mercado Ricardo Mercado Colleague at LyftLos Angeles, California, United States View → JM John Mcmurdy John Mcmurdy Colleague at LyftGrovetown, Georgia, United States View → NK Nicole Kelsay Nicole Kelsay Colleague at LyftMemphis, Tennessee, United States View → CP Charles Pepin Charles Pepin Colleague at LyftRichmond, Virginia, United States View → ER Enrique Rodriguez Haro Enrique Rodriguez Haro Colleague at LyftSan Francisco Bay Area, United States View → WM Will More Will More Colleague at LyftDuarte, California, United States View → KJ Kalpana Jogi Kalpana Jogi Colleague at LyftSan Mateo, California, United States View → DH Dakota Hausman Dakota Hausman Colleague at LyftHavelock, North Carolina, United States View →
1 education record

Derek Graff education

  • Florida Gulf Coast University
    Florida Gulf Coast University
    General
FAQ

Frequently asked questions about Derek Graff

Quick answers generated from the profile data available on this page.

What company does Derek Graff work for?

Derek Graff works for Lyft.

What is Derek Graff's role at Lyft?

Derek Graff is listed as Program Manager, Voice of Customer, Lyft at Lyft.

What is Derek Graff's email address?

AeroLeads has found 1 work email signal at @lyft.com for Derek Graff at Lyft.

Where is Derek Graff based?

Derek Graff is based in Nashville Metropolitan Area, United States while working with Lyft.

What companies has Derek Graff worked for?

Derek Graff has worked for Lyft, Nordstrom, and Coca-Cola Enterprises.

Who are Derek Graff's colleagues at Lyft?

Derek Graff's colleagues at Lyft include Christopher Broome, Hugo David Colman Ordaz, Ricardo Mercado, John Mcmurdy, and Nicole Kelsay.

How can I contact Derek Graff?

You can use AeroLeads to view verified contact signals for Derek Graff at Lyft, including work email, phone, and LinkedIn data when available.

What schools did Derek Graff attend?

Derek Graff holds Bachelor Of Arts (B.A.), Business Administration And Management, General from Florida Gulf Coast University.

What skills is Derek Graff known for?

Derek Graff is listed with skills including Retail, Customer Service, Sales, Sales Management, and Merchandising.

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