Derek Griffiths Email & Phone Number

Letchworth Garden City, Hertfordshire

Active role in the successful transition (TUPE) of services to outsourcing Partner HCL.Whilst remaining committed to delivering high levels of service expected by Xerox Customers.

Wekwyn Garden City, Hertfordshire

Providing 1st level remote technical support, direct to Customers and Field based Engineer/Technicians, Analyst and Xerox Authorised Service Providers on Digital Office and Production Printing systems and implementation of workflow solutions, such as Xerox Free-Flow Core, Web Services, Xerox Free- Flow Digital Publisher, Free-Flow output manager and print Manager, Xerox Free-Flow Scan Make Ready, Darwin Desktop, Photo-Kiosk solutions, E-Print Skyline Services, Equitrac (EIP) & PaperCut ME.VPS variable data solutionsEFI Fiery, Production Print servers, scan to email, scan to destination and mailboxes, setup and installation of Fiery Print Server applications, Installation of Xerox Free-Flow Print Servers, scan to email, scan to destination and mailboxes, Xerox Print Driver setup and installation, Adobe Creative suite, Adobe Pit-Stop/Pro, Microsoft Office, Mail MergeProblem documenting and Escalations and process improvementsCustomer call handling and escalations, Log replications of customer issues, documenting and escalation to Second Level support teams. Automatic supplies replenishment and Automatic Meter submission.Other Duties Include;• Assisting on-site Engineers/Analysts with issues that range from installing a driver to assisting a machine install and the use of remote tools such as WebEx and LogMeIn • Knowledge Share with Xerox community, Xerox Authorised Service Providers and Customers• Replacement Software Kits for Customers, Authorised Service Providers and Field Technicians and Analyst upon request.• Providing knowledge of Windows 7/8/ 10/s2003/s2008, Mac OS 9 & X operating systems and Solaris • Running software back-ups, restores and installs, patch updates using remote tool technology• Remote configuration on EFI-Fiery and FreeFlow Print Servers, connected to customers networks and troubleshooting network problems that customers have with their Xerox equipment and support for non-Xerox related issues

Welwyn Garden City, Hertfordshire

Responsibility for making sure that Software availability for New Product Launches and Upgrades are accessible for Electronic downloads/Electronic Documentation or available for Kit replacement via software Library or via FTP Servers for the Field Personnel.

Welwyn Garden City

Deputy for Software Support Team Leader, for UK customers in production printing sector. Leading and managing highly skilled team of professionals providing industry benchmark software and solutions support.

London, Ec2

Technical Service Representative (engineer), Customer Service Organization, mobile and walking technical engineer based in central London supporting black and white office and digital printers, also office and production colour printers connected with digital front ends EFI fiery integrated and external print servers, Xerox free flow print servers, CREO Spire print servers, Splash print servers. MOD upgrades to printers and digital front ends, software reloads and patch upgrades. escalation of hardware issues to second level hardware support. Work Control (Scheduler), timely distribution of customer inbound calls routing to field based engineering, and escalations to Team Leaders.

London, United Kingdom

Service Technician responsible for repair of Domestic Fridge Freezer, Microwaves and Dishwashers onsite premises and Emergency breakdown Services

Dagenham, Essex

Responsible for maintaining automated systems for production line, worked on production line (engine plant for several months)

Romford, United Kingdom

started as a warehouse supervisor, managing stock levels and distribution and stock control, moved to Wines and Spirits as a Manager duties included control of staff from Day and Night shifts, stock control, manage promotions and responsible for sales and profits reporting directly to store manager.finally accepted an Assistant stock controller, again main duties for maintain store levels in Grocery and Home and ware products, Promotional products and display, maintain full shelf capacity whilst holding minimal warehouse stock and maintaining stock rotation and waste control

Barking, Essex

Maintain security either as a static guard or mobile division, including some prestigious sites as American Embassy, British Airways, HM Revenue and Customs

Romford, Essex

5 year Apprentice scheme obtaining City & Guilds 224 in Electronic Servicing.Field service engineer, repair of Monochrome and Colour televisions, including VCR/VHS tape recorders and 12 inch disk players, also worked in the Meter division (slot Meter TV and Cable TV)

Electrical And Electronics Engineering

8 Gce'S