Full service residential building and construction management services. Oversee and perform all aspects of residential construction including Project Ideation, Design, Architecture, Planning, Permitting and Build.Projects include: 1878 Sunlight Drive, Steamboat Springs, CO

Manage operational maintenance and capital projects for HOA’s, Rental Partners and Resort Group owned properties. Lead and develop a maintenance team of 13 front line workers and 3 supervisors / managers. Responsible for all incoming maintenance requests and routing of requests. Develop budget, monitor forecasts and make adjustments to hit monthly budget goals for cost and revenuesDevelop and maintain maintenance department policy, procedures and accountability to internal and external customersCollaborate with HOA managers, HOA owner liaisons and HOA boards to solve building maintenance issues, build service level requirements and provide quality control.Manage vendors and contractors including excavation, landscaping, general construction, electrical, plumbing, snowmelt system repairs, fire suppression systems and elevators.Developed processes to handle incoming work requests, efficient scheduling of work and emergency responseImplemented COVID 19 protocols to ensure maintenance team can operate in a safe and 100% manner during pandemicImplemented scalable service levels to properties based on budget available and service desiredHire, train and manage all maintenance employeesSafety committee officer with responsibility for new hire safety training

Led team of 10 IT project managers and agile coaches. Managed work assignments, monitored team deliverables, provided coaching / mentoring and developed talent to meet organizational goals and objectives. Served as champion for project objectives and outcomes to align with strategic organizational goals. Managed overall portfolio spend and forecasting, project sequencing and 12-18-month planning. Participated in Enterprise PMO Governance council to define and implement enterprise wide Software Development Life Cycle (SDLC) and methodologies. Led Voya IT financial management transformation initiative to implement 1st consumer and pooled resource models for accounting of project and operational technology costs to give business clarity and levers to affect project outcomes Rolled out CI toolkit to PMO team including Huddle Board, Standard Work, Process Mapping and Root Cause Problem Solving Set team roadmap including objectives, goals and measures. Monitored and adjusted roadmap for team and individuals based on most current organizational objectives Responsible for transformation of PMO into multi-faceted team of Project Managers, Agile Coaches and Project Coordinators to improve efficiency and drive down cost Drove 18-month planning including workforce control monitoring, future portfolio planning and strategic staffing models Scope, Schedule and Cost oversight for $7.5M business IT project portfolio – including all business-initiated projects with technology needs – web, back office administrative platforms, reporting tools and data stores Scope, Schedule and Cost oversight for $4.0M IT project portfolio – including large scale re-branding effort, application currency projects, system platform consolidation, data center migrations and mainframe migrations Responsible for bi-weekly portfolio status reporting including progress, risk and issue mitigation and financial actuals / forecast utilizing trending, heat maps and advanced data analysis

Managed technical and business teams through the software development life cycle phases: demand management, definition / scoping, requirements, design, development and quality assurance. Prepared for and led projects through financial and SDLC governance reviews. Managed incoming work requests, release scope and yearly release schedules to accommodate operational and project work. Managed work assignments for ten IT Developers for production support, project and release enhancement work. Led Agile team responsible for $2.5M project to update billing administration platform and associated customer facing web portal with heavy emphasis on User Story development, acceptance criteria and definition of done per voice of the customer Led Agile team responsible for $1M project to close known financial risks and vulnerabilities in four key administration systems Successfully implemented $1M project to develop a new client facing web portal and to convert existing Actuate and Hyperion web-based reporting systems to Business Objects which reduced operating expense and mitigated operational risks Successfully implemented $500k project to automate data loading and processing from enrollment system to policy administration system on time and within budget resulting in yearly operational expense saves of $250k and providing increased processing throughput for growing the voluntary business product block Manage core policy administration system releases – prioritize business requests, scope releases, define schedule, secure resources, resolve resource and schedule contentions Forecast financial spend for capital projects and reconcile against monthly actual spend and maintain project Cost Benefit Analysis (CBA’s) Lead team of six PMO resources to identify best practices and develop standard processes across Insurance business for Release Management Present project and release updates to senior leaders and decision makers

Led business and functional requirement gathering process to implement successful IT projects and releases. Worked across various systems and business areas to define and implement IT business solutions.  Led $500k vendor software package assessment to replace administration system – functional assessment of all operational, sales, marketing and underwriting capabilities of vendor package against Voya business requirements Participated in defining and documenting processes to support user requirement gathering activities for IT solutions Scoped, prioritized, documented and estimated technology solution requests. Planned, elicited, documented and managed business and functional requirements for technology projects, system enhancements and production defect fixes Defined and documented current and future state business process flows and business system process flows. Reviewed and signed off on technical solution designs and quality assurance test plans Collaborated on SDLC standards across IT areas supporting insurance LOB’s

Visual Basic Software Development.Net Web Software DevelopmentHandheld Software Development (Psion / HHT)Business RequirementsQuality Assurance