Derek Hardmon Email & Phone Number

Greater Atlanta Area

- Set strategic direction to core systems administration and conversion consulting- Identify and evaluate client’s risk rating through vulnerability and risk assessments- Provided technology services including network management, infrastructure design, cyber security training and managed services

Greater Atlanta Area

- Supervision of all aspects of global information security, cyber security, data protection, and information as well as security risk management- Close monitoring security systems for threats, changes, and trends related to intrusion and harmful activities occurring which involve system user configurations, incident response program, and changing regulatory requirements- Provision of effective recommendations and completion of research on cost effective solutions to efficiently manage bank vulnerabilities- Strict compliance with the Bank Secrecy Act, Office of Foreign Assets Control (OFAC), and USA PATRIOT Act, including customer identification program for new customers and completion of new account activity profile - Enhancement of policy and procedures for the bank’s security program and significant increase of the bank’s security awareness and training program, while participating in the bank’s security strategic planning- Development and implementation of bank’s disaster recovery process and business continuity plans through a security perspective- Execution of a monthly simulated phishing campaign and awareness training including concentration on Ransomware and CEO Fraud attempts- Identification and resolution of high risk accounts and documented suspicious activities- Completion of Administration, Identity and Access Management (IAM) and Enterprise Access Reviews

Greater Atlanta Area

- Attainment of timely and within budget completion of project by managing project implementation methodology- Efficient handling of change controls specific to the bank’s core processing system to maximize resources- Close coordination with department executives to analyze every employee’s access level on a quarterly basis- Launch of a company-wide service level agreement (SLA) with approval from executive management- Management of Blackberry Enterprise Server (BES) and all user accounts on Windows Server 2008 platform, while initiating company security policy to all smartphone devices using “Push” technology to connect to Enterprise Exchange Server- Integral role as system administrator in supervising the company’s database of records implemented on the Salesforce.com platform and providing ongoing support with service requests and administrative needs of users- Go-to person as a member of the company’s IT Steering Committee in planning long-term strategy in support of regulatory mandate- Major contributions in the successful execution of disaster recovery plan, which included detailed project management and several software installation and configurations in Microsoft Exchange 2007 with current Active Directory company infrastructure- Piloted service procedures for company’s KACE helpdesk work order ticket system- Strategic direction to project implementation of new Management Planning and Control (MPC)/Funds Transfer Pricing (FTP) asset management and budgeting software for the Finance Department- Seamless development of change management procedures for Fiserv core systems that generated security certifications, authorizations, and review management in support of the bank’s regulatory and compliance obligations

Greater Atlanta Area

- Administration of global deployment of best practices and standards for all corporate IT systems- Expert leadership to the network and security implementation of data protection and control, strategic computing, technical support, and disaster recovery- Planning and execution of organizational goals, policies, and procedures- Presiding over of presentation of report summaries to the bank’s Audit Committee detailing recent vulnerabilities and threats as well as overall state of system’s health as IT chairman- Identification and analysis if security threats to create comprehensive plan for disaster recovery, business continuity, and pandemic vulnerability management with corporate executives by securing network systems and data- Initiation of various network systems, including Active Directory, Exchange Server, VoIP, First Security National Bank website, security systems, and online backup solutions- Guidance to the chief financial officer in maintaining regulatory compliance as well as inspecting disputes and suspicious/fraudulent activities- Integration and deployment of enterprise banking software across multiple departments in conjunction with five vendors which improved organizational efficiency of software upgrades through establishment of employee training and ongoing intranet support- Decrease of costly courier fees and improvement of customer experience by developing innovative remote capture, in-house scanning, and network streaming support solutions for various branch locations as well as external customers- Systematic automation of backup and recovery processes through centralized LiveVault system which minimized IT staff intervention costs and fortified data security and access controls- Transition of day-to-day payment operations, from check services to wire processing and ACH batch services, as project manager for installation of Federal Reserve Bank Virtual Private Network by generating significant residual cost savings

- Determined and established all network infrastructure, telecommunications, business continuity, and disaster recovery processes for new Sandy Springs branch location.- Decreased annual vendor costs significantly by installing, configuring, and maintaining in-house Document imaging system. - Maintained all functions of Digiserver remote deposit system from performing server and client updates to troubleshooting issues with pending files sent electronically to Federal Reserve Bank.- Facilitated user service request tracking and reporting by designing SQL-based Help Desk intranet site.- Ensured strict compliance with regulations and received highest rating from federal regulators every year IT was evaluated.

• Designed, installed, configured, and supported various imaging solutions infrastructures to automate the capture, storage and management of data and documents.• System analysis with focus on project management, consulting, and design • Managed the day to day operation and maintenance of the RAWDATA domain which then consisted of 4 Windows 2000 servers, PDC, BDC, DHCP and Exchange 5.5 with OWA through SSL, WIN2000/XP Workstations and network printers. • Setup and monitored daily system backup jobs using Veritas Backup Exec v8.6• Evaluation and testing of various Imaging solutions such as Application Xtender, ImageNow, and PaperVision in order to provide the best possible solution to existing as well as future clients• Installed, maintained Blackberry Enterprise Server solution.• Custom Website design using such applications as Photoshop, FrontPage and Macromedia Suite

• Tier II analysis for General Electric Appliances helpdesk administering all NT servers local and remote (DHCP, DNS, WINS, IIS4.0, Terminal Server)• Maintained user accounts and exchange mailboxes for a user base of 475 personnel.

• Primary focus was systems integration, systems infrastructure design, performance monitoring and optimization for legal, manufacturing, and hospitality firms.• Administered the companies' local area network consisting of both NT and WIN2000 servers (WINS, IIS4, and Proxy Server2.0) and various Win 98, NT, and 2000 Workstation clients. Ran system back-ups and monitored network performance; responsible for maintaining the office's DSL link to the Internet; ran Cat. 5 UTP cabling as needed for client installs: performed hardware Help Desk duties for a client base of 400 customers.• Installed, configured and ran live updates of network anti-virus software (eTrust Inoculate IT and Symantec Antivirus Corporate Edition)• Setup Exchange and GroupWise enterprise email systems which included establishing new MX/A records as well as migration between both software packages from legacy mail systems.• Monitored and maintained the integrity of various DMS such as iManage and WORLDOX

Greater Atlanta Area

- Responsibilities included assembling and inspecting Desktop Computers (motherboards/ hard drives / video, sound, network cards), set CMOS, loaded factory default values and prepared systems for factor image from network.- Provided desk side hardware and software support to over 250+ users in office environment, utilizing troubleshooting skills- Made hardware and software purchasing recommendations to the client- Setup and monitor entire system daily backups utilizing ARC serve Backup software- Install, support, and train end-users on various legal software such as: Time Matters, TABS, Pro Law, and West mate.- Install office DSL and Cable Modems of various manufacturers.