Derek Harkin Email & Phone Number

County Dublin, Ireland

• Work at various locations including Aercap, Chartered Accountants Ireland and the Aviva stadium. Ensured excellent customer service throughout each event.• Supervisor in UCD in August of 2022, in charge of workers within a canteen that fed over 800 people daily as part of a summer school. • Team leader of bars when working in the Aviva stadium. Roles include training new workers to be competent in customer service and bar work.• Managed catering for different events in the RDS, including an anti-crime summit, L’Oréal model show and RDS horse show.• Work effectively with diverse groups of individuals, including colleagues and customers from a wide range of backgrounds, cultures, and experiences.

Dublin, County Dublin, Ireland

• Managed up to thirty suites, including the suite attendants working within them.• Resolved any issues that arose during service for staff members and managed customer complaints swiftly and effectively, resulting in a high level of satisfaction among both staff and customers.• Successfully managed a team of staff in a fast-paced environment, ensuring that menu items were delivered promptly and efficiently by coordinating with kitchen staff to ensure that menu items were delivered and cleared in a timely manner.• Utilised excellent bartending and customer service skills to ensure customer satisfaction as a suite attendant, consistently providing high-quality service to VIP guests and exceeding their expectations.

Dublin

• Assisted with multiple garden party seasons in the official residence of the President of Ireland.• Waiter at official state dinners for President of Portugal, President of Malta, President of Italy and President of Vietnam.• Assist with general upkeep of the house.

Dublin, County Dublin, Ireland

•Worked on SOC 1 Audit for Platform Security•Supported ISO Certification process•Created an onboarding plan for new employees to the department•Represented cybersecurity team at Capture The Flag event•Assisted with ENS Certification for Spanish market•Updated mappings for NIST Cybersecurity Framework v2.0•Conducted Cloud Security Maturity Assessment

County Donegal, Ireland

- Deliver meals to customers and manage customer expectation and overallexperience.- Provide a welcoming atmosphere for any person coming in to dine throughprofessional and polite hospitality.- Help customers with queries they may have and resolve any issues immediatelyand to a high standard.- Maintain a hygienic atmosphere in compliance with food safety regulations.

Computing For Business, Computing/Business

Business Information Technology

Education record

CuriousU summer programme. Participant of the Leaders of Innovation and Impact program.

Education record