Derek Hawkins

Derek Hawkins Email and Phone Number

Manager, Tier 1 Customer Support @ Qualia
san francisco, california, united states
Derek Hawkins's Location
Austin, Texas, United States, United States
Derek Hawkins's Contact Details
About Derek Hawkins

Experienced Customer Support Supervisor with a demonstrated history of working in the telecommunications industry. Skilled in Technical Support, Sales, Cold Calling, Customer Relationship Management (CRM), and Customer Satisfaction. Strong consulting professional with a Bachelor of Business Administration (BBA) focused in Management from Prairie View A&M University.

Derek Hawkins's Current Company Details
Qualia

Qualia

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Manager, Tier 1 Customer Support
san francisco, california, united states
Website:
qualia.com
Employees:
305
Derek Hawkins Work Experience Details
  • Qualia
    Manager, Tier 1 Customer Support
    Qualia Nov 2019 - Present
    Austin, Texas Area
    View
  • Qualia
    Customer Success Representative
    Qualia Sep 2019 - Nov 2019
    Austin, Texas Area
    View
  • Concierge Auctions
    Luxury Sales Consultant
    Concierge Auctions Oct 2018 - Aug 2019
    Austin, Texas Area
    View
  • Time Warner Cable
    Customer Solutions Supervisor
    Time Warner Cable Jan 2015 - Aug 2018
    Austin, Texas
    Supervise a team of agents to deliver best in class service and retain customer relationships.
    View
  • Time Warner Cable
    Retention Representative
    Time Warner Cable Sep 2010 - Jan 2015
    View

Derek Hawkins Skills

Customer Retention Customer Satisfaction Customer Service Telecommunications Team Leadership Account Management Call Centers Direct Sales Customer Experience Sales Salesforce.com Solution Selling Crm Sales Operations Cold Calling Leadership Team Building Wireless Sales Process Strategic Partnerships Training Call Center Broadband Troubleshooting Voip Telephony Technical Support Billing Systems Vendor Management Management Contact Centers Microsoft Office

Derek Hawkins Education Details

Frequently Asked Questions about Derek Hawkins

What company does Derek Hawkins work for?

Derek Hawkins works for Qualia

What is Derek Hawkins's role at the current company?

Derek Hawkins's current role is Manager, Tier 1 Customer Support.

What is Derek Hawkins's email address?

Derek Hawkins's email address is be****@****ast.net

What schools did Derek Hawkins attend?

Derek Hawkins attended Prairie View A&m University.

What skills is Derek Hawkins known for?

Derek Hawkins has skills like Customer Retention, Customer Satisfaction, Customer Service, Telecommunications, Team Leadership, Account Management, Call Centers, Direct Sales, Customer Experience, Sales, Salesforce.com, Solution Selling.

Who are Derek Hawkins's colleagues?

Derek Hawkins's colleagues are Patrick Marcel Thomas, Mba, Hillary Burris, Chinmayi Desai, Paul Gorecki, Marissa Greenberg, Pamela Escalante, Marlon Britton.

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